Security Technical Services Systems Integration Specialist

NTT DATA BUSINESS SOLUTIONS; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA in Bengaluru seeks a Security Technical Services Systems Integration Specialist to provide technical support to clients, and to translate complex options into clear solutions, with on-site and remote engagement.

You will develop reports, mentor junior engineers, and contribute to project documentation while pursuing professional certification to advance your technical and business knowledge.

Qualifications

• Interacts with clients on site and remote to meet complex requirements.
• Develops reports and proposals and maintains project documentation.
• Aims for professional to expert level certification while building business knowledge.

Responsibilities

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems to relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.

Skills

Client interaction

On-site support

Documentation skills

Mentoring

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.

Your day at NTT DATA

The Security Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.

This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.

This role works towards professional to expert level certification, whilst at the same time developing business knowledge

Key responsibilities:

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.