Security Supervisor Voco Amritsar

IHG Hotels & Resorts; Amritsar; On-site; INR 200,000 - 350,000; Full time

Job summary

IHG Hotels & Resorts is seeking a vigilant Security Associate to oversee daily security operations across duty locations within the hotel. The role requires coordinating with management and security staff to ensure smooth shifts, strict adherence to policies, and high standards of guest safety.

The successful candidate will handle incident reporting, monitor safety hazards, escort VIPs as needed, conduct briefings, and maintain discipline, punctuality, and excellent customer service while

Qualifications

• Minimum two years of security experience in a 5-star hotel/hospitality sector.
• Good knowledge of local legislation and best security practices.

Responsibilities

• Oversee daily duty locations and responsibilities of Security Associates.
• Coordinate a smooth daily operation as per department standards and management direction.
• Ensure all staff adhere to company policies and procedures.
• Record all observed incidents in a daily log and report to management.
• Escort VIPs and manage crowd control around lobby areas as directed.
• Coordinate with external agencies such as police when required.
• Maintain discipline, punctuality, and high standards of customer service.

Skills

Security experience

Job description

Job Description

• To oversee all daily duty locations and responsibilities of Security Associates. Coordinate a smooth daily operation as per the department standard and Managers direction, ensuring effective communication and information exchange between the management and security staff.

• To ensure all Security Associates are aware of and adhering to the company Policies and Procedures.

• Conducts an effective shift hand over, including briefing all staff of relevant events and information, taking possession of departmental property and responsibility for their safekeeping

• Initiates investigation of crimes committed against property and persons, writes incident and accident reports, monitors investigations to their timely conclusion and ensures appropriate follow-up with guests, visitors, employees, reports and documenting contacts.

• Be correct, secure and courteous in handling any disciplinary or criminal case.

• Observe and report all identified violations of company Policies and Procedures, suspicious activities and criminal acts to Company Management.

• Responsible for the security of the Hotels assets including but not limited to guests, colleagues, contractors and visitors.

• Observe and report to company management all identified security hazards.

• Maintain a high level of discipline & punctuality along with regular attendance as required by the standards.

• Record all observed incidents on a daily log of incidents and submit same to Company Management.

Conduct locker checks in line with Human Resources when requested

• Coordinate functions with other security staff or external agencies such as Police, Civil Defence and other government departments, promoting good will with them.

• Be alert for any unusual packages, guests or vehicles, taking appropriate action if located.

• Be thoroughly familiar of the property layout, design, entry and exit points.

• Ensure that the Security Control Room and Fire Control Rooms are never left unattended.

• To attend regular training within the department.

• Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thoroughfares.

• Attend to all guest inquiries and requests immediately, with respect and to a high standard of customer service.

• To strictly adhere to the hotels policy on confidentiality and ethics.

• Responsible for the safety of guests, colleagues, contractors and visitors.

• Observe and report to Safety & Security Management all property defects, safety hazards and fire life safety matters requiring attention.

• Initiate action to improve a hazardous situation immediately.

• In the event of fire or any emergent situation, respond in the first instance and take appropriate action as guided by the companys emergency plan immediately, efficiently and calmly.

• Have a full and comprehensive working knowledge of locations of fire indication panels, public address system, fire alarms and fire fighting equipment.

• Ensure visual checks are conducted on fire hose reel outlets, fire fighting equipment and all other safety equipment, ensuring that all are in good working order, immediately taking action of any item of equipment which is faulty.

• Conduct briefings to events delegates and guests as required regarding the hotels fire safety and evacuation management plan

Qualifications and requirements

Minimum two years experience in similar role within a 5 Star Hotel/Hospitality sector and have a good knowledge of Local legislation and best practice.