Security Service Manager

Persistent Systems Limited; Bengaluru; Híbrido; INR 2.500.000 - 4.000.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work schedule

Insurance coverage: group term life, (

Mediclaim hospitalization

Resumo da vaga

Persistent Systems Limited is seeking an experienced Security Service Manager to lead end-to-end cybersecurity service delivery across multiple domains. You will manage SLAs, KPIs, and stakeholder communications while coordinating among security operations, engineering, cloud, and IAM teams.

The ideal candidate brings 8–12 years of security service management and ITIL expertise, with strong risk, compliance, and governance capabilities.

Qualificações

• 8–12 years of experience in Security Service Management, IT Service Management, or Cybersecurity Operations.
• Strong ITIL knowledge across Incident, Problem, Change, and CSIP.
• Experience managing security domains like SOC, IAM, Vulnerability, Cloud, and Infrastructure security.
• Proven SLAs/KPIs governance, customer escalations, and executive reporting.
• Familiarity with audit, risk, and governance activities.
• Experience with ticketing and service management platforms (ServiceNow, Jira Service Management, Remedy).
• Bachelor’s degree in CS/IT/Engineering or related discipline; relevant certifications desirable.

Responsabilidades

• Lead end-to-end delivery of cybersecurity services across multiple domains.
• Manage SLAs, KPIs, metrics, risks, issues, and escalations.
• Serve as primary contact for customers and stakeholders on service delivery.
• Coordinate activities across security operations, engineering, cloud, IAM, and vulnerability teams.
• Lead service reviews, governance forums, and executive reporting.
• Drive incident communications, post-incident reviews, and impact assessments.
• Ensure change management, release governance, capacity planning, and operational readiness.
• Maintain service documentation, audit evidence, and compliance records.
• Identify opportunities for automation and cost optimization.

Conhecimentos

Security Service Management

ITIL

Cybersecurity Operations

Stakeholder Management

ServiceNow/Jira

Risk & Compliance

Cloud Security

ISO 27001

Formação

Bachelor's degree in CS/IT/Engineering

Ferramentas

ServiceNow

Jira Service Management

Remedy

Descrição da vaga

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 18 of the Fortune 50 companies, 7 of the 10 top US banks, 9 of the 10 technology companies, and numerous innovators across the healthcare ecosystem.

Our disruptor?s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 26 sequential quarters of growth with $487.6M in Q4 FY26 revenue, up 7.8% Q-o-Q and 20.0% Y-o-Y. Our 29,500+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We received five awards at the ISG (Information Services Group) Provider Lens Awards 2026 and, for the second year in a row, were awarded the Growth Honor of the Year at the Everest Group Elevate 2026.

AboutPosition:

We are seeking an experienced Security Service Manager to lead the end-to-end delivery of cybersecurity services, ensuring operational excellence, governance compliance, stakeholder satisfaction, and continuous service improvement. This role is responsible for managing service performance, driving operational effectiveness, overseeing security service delivery, and acting as the primary interface between customers, security teams, and leadership stakeholders. The ideal candidate will bring strong service management expertise, a customer-focused mindset, and the ability to drive measurable improvements across security operations, identity services, cloud security, vulnerability management, and related security functions.

• Role: Security Service Manager
• Experience: Between 8 to 12 Years
• Job Type: Full Time Employment

WhatYou'llDo:

• Own the end-to-end delivery and performance of cybersecurity services across multiple service domains.
• Manage service level agreements (SLAs), key performance indicators (KPIs), operational metrics, risks, issues, and escalation processes.
• Act as the primary point of contact for customers, business stakeholders, and service owners regarding security service delivery.
• Coordinate activities across security operations, engineering, infrastructure, cloud, IAM, vulnerability management, and support teams.
• Lead regular service review meetings, governance forums, executive reporting sessions, and customer engagement activities.
• Drive major incident communication, business impact assessments, stakeholder updates, and post-incident reviews.
• Ensure effective change management, release governance, capacity planning, and operational readiness processes.
• Maintain service documentation, operational procedures, audit evidence, compliance records, and reporting frameworks.
• Monitor service quality, customer satisfaction, operational efficiency, and contractual commitments.
• Identify opportunities for automation, process optimization, cost reduction, and service enhancement.
• Track remediation plans, service improvement initiatives, and continuous improvement programs.
• Support audit, compliance, risk management, and governance activities aligned with organizational standards.
• Collaborate with leadership teams to develop service strategies, operational roadmaps, and resource planning initiatives.
• Mentor team members and promote service management best practices across the organization.

ExpertiseYou'llBring:

• 8-12 years of experience in Security Service Management, IT Service Management, Cybersecurity Operations, or Service Delivery Management.
• Strong experience managing enterprise security services in complex, large-scale environments.
• Deep understanding of ITIL service management practices including Incident Management, Problem Management, Change Management, Service Level Management, and Continual Service Improvement.
• Experience managing security domains such as SOC, IAM, Vulnerability Management, Cloud Security, Infrastructure Security, Endpoint Security, or Managed Security Services.
• Proven track record of managing SLAs, KPIs, governance forums, customer escalations, and executive stakeholder communications.
• Experience leading service reviews, operational governance meetings, and performance reporting programs.
• Strong understanding of risk management, compliance requirements, audit processes, and security governance practices.
• Experience working with ticketing and service management platforms such as ServiceNow, Jira Service Management, Remedy, or similar tools.
• Strong analytical and problem-solving skills with the ability to manage complex operational challenges.
• Excellent communication, stakeholder management, presentation, negotiation, and relationship management skills.
• Experience driving service transformation, automation, operational excellence, and customer experience improvement initiatives.
• Ability to coordinate cross-functional teams and manage multiple priorities in fast-paced enterprise environments.
• Understanding of cybersecurity frameworks such as ISO 27001, NIST, CIS Controls, ITIL, and COBIT is desirable.
• Bachelor's degree in Computer Science, Information Technology, Cyber Security, Engineering, Business Management, or a related discipline.
• Certifications such as ITIL v4 Managing Professional, ITIL Expert, CISSP, CISM, ISO 27001 Lead Implementer, PMP, PRINCE2, or COBIT are highly desirable.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment.

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”