Security Operations Center (SOC) Manager

Tap Growth ai; Gurugram District; Remote; INR 2,400,000 - 4,200,000; Full time

Job summary

Clearwater Paper is seeking an experienced Security Operations Center (SOC) Manager to lead offshore L1/L2 activities, ensuring queue health and high-quality investigations across a 24x7 model.

The role involves governance, incident escalation, and collaboration with multiple security tools and vendors.

Qualifications

• Strong security operations leadership experience, including management of analysts or provider teams in 24x7 or follow-the-sun model.
• Advanced proficiency in Splunk-based SOC operations and knowledge of endpoint, network, email, and vulnerability telemetry.
• Ability to coach analysts, review investigations, and enforce consistent case quality and operational rigor.
• Strong executive-facing communication and ability to run governance reviews with facts, metrics, and remediation actions.
• Experience working with offshore teams serving U.S.-based stakeholders.

Responsibilities

• Lead the offshore SOC pod across L1 and L2 activities, ensure queue health, review investigation quality, and maintain stakeholder alignment with security leadership.
• Own daily operational governance including case quality, severity calibration, shift handoffs, SLA adherence, and escalation discipline for major incidents.
• Drive continuous improvement in Splunk ES / Mission Control operations, detection logic review, alert noise reduction, and visibility gap identification.
• Coordinate across CrowdStrike, Proofpoint, Qualys, Palo Alto, Dragos, ServiceNow, and automation workflows to improve response effectiveness.
• Translate technical events into concise business risk language for U.S. stakeholders and support weekly service reviews, KPI reporting, and corrective action tracking.
• Promote responsible use of AI-assisted summarization, enrichment, and workflow acceleration within approved guardrails.

Skills

Security leadership

Splunk SOC operations

Investigation coaching

Executive communication

Offshore team collaboration

Job description

We're Hiring: Security Operations Center (SOC) Manager!

Location: Gurugram, India

Work Mode: Work from anywhere

Role: Security Operations Center (SOC) Manager

What You'll Do:

• Lead the offshore SOC pod across L1 and L2 activities, ensure queue health, review investigation quality, and maintain strong stakeholder alignment with Clearwater Paper security leadership.
• Own daily operational governance including case quality, severity calibration, shift handoffs, SLA adherence, and escalation discipline for major incidents.
• Drive continuous improvement in Splunk ES / Mission Control operations, detection logic review, alert noise reduction, and visibility gap identification.
• Coordinate across CrowdStrike, Proofpoint, Qualys, Palo Alto, Dragos, ServiceNow, and automation workflows to improve response effectiveness.
• Translate technical events into concise business risk language for U.S. stakeholders and support weekly service reviews, KPI reporting, and corrective action tracking.
• Promote responsible use of AI-assisted summarization, enrichment, and workflow acceleration within approved guardrails.Tool EnvironmentSplunk ES / Mission Control, CrowdStrike, Proofpoint, Qualys, Palo Alto, Dragos, ServiceNow, Teams, M365 / Entra context, automation / SOAR capabilities where approved.

Required Experience & Skills

• Strong security operations leadership experience, including direct management of analysts or provider teams in a 24x7 or follow-the-sun model.
• Advanced proficiency in Splunk-based SOC operations and solid working knowledge of endpoint, network, email, and vulnerability telemetry.
• Ability to coach analysts, review investigations, and enforce consistent case quality and operational rigor.
• Strong executive-facing communication and ability to run governance reviews with facts, metrics, and remediation actions.
• Experience working with offshore teams serving U.S.-based stakeholders.