Security Operations Center (SOC) Manager

RAPSYS TECHNOLOGIES PTE LTD; Gurugram District; Remote; INR 2,000,000 - 3,500,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking a Security Operations Center (SOC) Manager to lead global security operations from Gurugram. The role focuses on monitoring, detection, and response to threats with a 24x7 mindset and offshore collaboration to serve US stakeholders.

You will drive governance, improve Splunk ES + Mission Control workflows, and coordinate with major security tools to reduce alert fatigue and enhance incident response efficiency.

Qualifications

• Experience leading 24x7 or follow-the-sun SOC operations.
• Advanced Splunk-based SOC operations proficiency and telemetry knowledge.
• Ability to coach analysts and enforce consistent case quality.
• Strong executive-facing communication with metrics-driven governance.
• Experience with offshore teams serving US-based stakeholders.

Responsibilities

• Lead offshore SOC pod across L1/L2 activities and ensure queue health.
• Own daily operational governance: case quality, severity calibration, SLA adherence, and incident escalation.
• Drive continuous improvement in Splunk ES / Mission Control operations and alert noise reduction.
• Coordinate with CrowdStrike, Proofpoint, Qualys, Palo Alto, Dragos, ServiceNow, and SOAR tools to improve response.
• Translate events into business risk language for weekly reviews and KPI reporting.

Skills

Security leadership

Splunk ES

24x7 operations

Stakeholder communication

Offshore teams

Tools

Splunk ES

Mission Control

CrowdStrike

Proofpoint

Qualys

Palo Alto

Dragos

ServiceNow

Teams

M365 / Entra

Job description

We're Hiring: Security Operations Center (SOC) Manager!

We are looking for an experienced and strategic SOC Manager to lead our security operations and safeguard our digital assets. With a decade of expertise, you will oversee the monitoring, detection, and response to security threats, ensuring robust protection for our organization.

Location: Gurugram, India
Work Mode: Work from anywhere
Role: Security Operations Center (SOC) Manager

What You'll Do:

• Lead the offshore SOC pod across L1 and L2 activities, ensure queue health, review investigation quality, and maintain strong stakeholder alignment with Clearwater Paper security leadership.
• Own daily operational governance including case quality, severity calibration, shift handoffs, SLA adherence, and escalation discipline for major incidents.
• Drive continuous improvement in Splunk ES / Mission Control operations, detection logic review, alert noise reduction, and visibility gap identification.
• Coordinate across CrowdStrike, Proofpoint, Qualys, Palo Alto, Dragos, ServiceNow, and automation workflows to improve response effectiveness.
• Translate technical events into concise business risk language for U.S. stakeholders and support weekly service reviews, KPI reporting, and corrective action tracking.
• Promote responsible use of AI-assisted summarization, enrichment, and workflow acceleration within approved guardrails. Tool Environment Splunk ES / Mission Control, CrowdStrike, Qualys, Proofpoint, Palo Alto, Dragos, ServiceNow, Teams, M365 / Entra context, automation / SOAR capabilities where approved.

Required Experience & Skills

• Strong security operations leadership experience, including direct management of analysts or provider teams in a 24x7 or follow-the-sun model.
• Advanced proficiency in Splunk-based SOC operations and solid working knowledge of endpoint, network, email, and vulnerability telemetry.
• Ability to coach analysts, review investigations, and enforce consistent case quality and operational rigor.
• Strong executive-facing communication and ability to run governance reviews with facts, metrics, and remediation actions.
• Experience working with offshore teams serving U.S.-based stakeholders.