Security Officer

Accor; Ernakulam; On-site; INR 300,000 - 420,000; Full time

Job summary

Accor's Ibis Kochi hotel seeks an experienced Security Supervisor to lead Security Associates, monitor shifts, and ensure safe operations across the property. The role includes supervising patrols, operating security systems, and coordinating with emergency services when required.

The ideal candidate brings 3-5 years in hotel security, First Aid certification, and strong observation and communication skills to maintain high safety standards and guest satisfaction.

Qualifications

• Minimum 3-5 years of experience in hotel security operations.
• Certification in First Aid.
• Strong knowledge of security protocols and incident response.
• Excellent observation and communication skills.
• Ability to work extended hours and stand for long periods.
• Integrity and discretion required.

Responsibilities

• Supervise, instruct and coordinate Security Associates.
• Monitor shift activities and ensure all personnel are present.
• Oversee patrols and safety checks across the property.
• Operate security equipment and respond to incidents.
• Coordinate with police, ambulance and fire services when needed.
• Ensure adherence to hotel security rules and regulations.
• Handle guest complaints and escalate as required.
• Report noteworthy incidents to Security Manager.

Skills

Security supervision

Team coordination

Operational monitoring

Incident response

Tools

Security systems

Job description

• Supervise, instruct and coordinate the activities of Security Associates.
• Monitor and arrange shift activities according to schedule requirements and team availability.
• Ensure all personnel are present & have assumed their duties. Continuously monitor & oversee the operations.
• To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.
• Serve as a principal source of information on rules and procedures governing security and parking operations.
• Ensure compliance with established rules and regulations.
• Any matter which may effect the interests of Ibisshould be brought to the attention of the Management.

Key Responsibilities

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team is trained on all safety provisions.
• Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.
• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Keep Security Manager informed of any noteworthy incidents or conditions, disciplinary problems or any information deemed helpful to the performance of the Security Department.
• Oversee the work of all employees and ensure that areas are being properly patrolled.
• Frequently check fire and security systems for proper operation. Be able to troubleshoot security system and retrieve necessary information.
• Operate and monitor control panels, alarms and related security equipment.
• Identify and report operational problems and hence initiate corrective action and assist with diagnosis and correction of the problems.
• To inspect the various security posts
• To frisk any employee for security purpose. ( All male employee to be frisked by male guards and lady employees to be frisked by lady guards only)
• Patrol the assigned area & check for suspicious occurrences and also ensure that the parking rules and regulations are enforced.
• To provide work guidance, instruction, or orientation to the Security Associates.
• Ensure to alert the police, ambulance and/or fire service when necessary.
• Ensure to abide by the mission statement of Ibis Kochi . Handle additional responsibilities as and when delegated by the Management.

Job Description

Prime Function

• Supervise, instruct and coordinate the activities of Security Associates.
• Monitor and arrange shift activities according to schedule requirements and team availability.
• Ensure all personnel are present & have assumed their duties. Continuously monitor & oversee the operations.
• To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.
• Serve as a principal source of information on rules and procedures governing security and parking operations.
• Ensure compliance with established rules and regulations.
• Any matter which may effect the interests of Ibisshould be brought to the attention of the Management.

Key Responsibilities

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure that the team is trained on all safety provisions.
• Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Keep Security Manager informed of any noteworthy incidents or conditions, disciplinary problems or any information deemed helpful to the performance of the Security Department.
• Oversee the work of all employees and ensure that areas are being properly patrolled.
• Frequently check fire and security systems for proper operation. Be able to troubleshoot security system and retrieve necessary information.
• Operate and monitor control panels, alarms and related security equipment.
• Identify and report operational problems and hence initiate corrective action and assist with diagnosis and correction of the problems.
• To inspect the various security posts
• To frisk any employee for security purpose. ( All male employee to be frisked by male guards and lady employees to be frisked by lady guards only)
• Patrol the assigned area & check for suspicious occurrences and also ensure that the parking rules and regulations are enforced.
• To provide work guidance, instruction, or orientation to the Security Associates.
• To handle guest complaints.
• Ensure to alert the police, ambulance and/or fire service when necessary.
• Ensure to abide by the mission statement of Ibis Kochi . Handle additional responsibilities as and when delegated by the Management.

Qualifications

• Minimum 3-5 years of experience as Security in Hotel Operations.
• Certification in First Aid
• Strong knowledge of security protocols, procedures, and best practices
• Excellent observation skills and attention to detail
• Proficiency in computer applications, including Microsoft Windows and security management systems
• Outstanding interpersonal and communication skills, with the ability to interact professionally with diverse groups of people
• Demonstrated ability to remain calm, make sound decisions, and take appropriate action in emergency situations
• Physical fitness and ability to stand for extended periods and perform security-related duties
• Strong problem-solving skills and the ability to think critically in high-pressure situations
• Excellent written communication skills for preparing clear and concise reports
• High level of integrity, reliability, and discretion