Security Managed Services Engineer (L2)

NTT Ltd.; Mumbai; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Global culture that embraces diversity

Environment free of unfair discrimination and harassment

Job summary

NTT Ltd. is seeking a Security Managed Services Engineer (L2) in Mumbai, India. The role requires monitoring and resolving security infrastructure incidents efficiently. You will manage client tickets, ensuring timely resolution and maintaining high service levels.

The ideal candidate has managed services experience, strong communication skills, and a Bachelor's in IT or relevant work experience. NTT embraces global diversity, fostering an inclusive environment.

Qualifications

• Experience with managed services handling security infrastructure.
• Working knowledge of ticketing tools, preferably ServiceNow.
• Strong ability to communicate and engage across different cultures.

Responsibilities

• Monitor, identify, and resolve technical incidents and problems.
• Handle client requests or tickets, ensuring they're resolved within SLA.
• Perform operational tasks and update tickets with resolution actions.

Skills

Managed services handling security infrastructure

Communication skills

Analytical skills

Adaptability

Client-focused mindset

Education

Bachelor's degree or equivalent qualification in IT/Computing

Tools

ServiceNow

Job description

Role Overview

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to ensure that our clients' security infrastructures and systems remain operational. You'll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently.

What You Will Do

You will handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA). You'll actively manage work queues, perform operational tasks, and update tickets with resolution actions.

Why It Might Be a Fit

To thrive in this role, you need to have experience with managed services handling security infrastructure, working knowledge of ticketing tools, and strong communication and analytical skills.

Requirements

• Experience with managed services handling security infrastructure
• Working knowledge of ticketing tools, preferably ServiceNow
• Proficiency in active listening
• Excellent planning skills
• Strong ability to communicate and engage across different cultures and social groups
• Adaptability to changing conditions and flexibility in approach
• Client-focused mindset
• Positive outlook and ability to work well under pressure
• Willingness to put in longer hours when necessary
• Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience

Benefits

• On-site working
• Global culture that embraces diversity
• Environment free of unfair discrimination and harassment