About the Role
Grade Level (for internal use): 12
Manage and optimize operational systems and processes to ensure efficiency and effectiveness. Provide expertise in specialized fields, maintaining an in-depth understanding of market dynamics and team practices. Collaborate closely with cross‑functional teams to drive synergy and operational success. Accountable for maintaining, supporting and exchanging information and information centre i.e., SharePoint Site, Serena Project Management Tool, ADO, Ariba, communication emails among multiple teams and stakeholders.
Responsibilities
- Assisted team members and stakeholders by guiding them through project‑related reports, processes, and tools.
- Actively involved in discussions with teammates to assist in contributing to team initiatives, prioritizing tasks, resolving issues, adapting new processes, and innovating new ways of fulfilling tasks.
- Hosts project management meetings on a daily, weekly, and monthly basis with the team members on open action items and with leadership to provide updates and status on multiple stages of projects.
- Take ownership of system performance, with a focus on delivering results and managing resources efficiently. Operate with autonomy, offering little need for supervision while driving initiatives to completion.
- Conduct detailed analysis, applying findings to improve functional operations and provide actionable recommendations.
- Lead and inspire teams to align with S&P Global's purpose and values, embedding these principles in day‑to‑day work.
- Advise on and influence decision‑making through well‑researched analysis and data‑driven insights.
- Facilitate PI Planning and ART events and processes, supporting teams and optimizing ART flow of value.
- Support PI execution by tracking progress, facilitating periodic synchronization events, ART backlog refinement, and promoting DevOps and continuous delivery.
- Act as servant leader and coach the ART, fostering lean‑agile mindsets and practices, collaboration, continuous flow, and relentless improvement.
- Optimize flow by ensuring smooth flow of value, establishing ART flow measures, accelerating flow, facilitating value stream mapping, and reducing/eliminating cross‑team dependencies.
Key Competencies
- Project lifecycle management: lead and oversee all phases of traditional project lifecycles, including planning, scope definition, budgeting, resource allocation, and risk management.
- Cross‑functional collaboration: collaborate with cross‑functional teams to ensure timely delivery of project goals while managing stakeholder communication and expectations.
- Agile Release Train (ART) facilitation: facilitate and manage key ART events, including program increment planning, inspect & adapt workshops, and system demos.
- Agile coaching and support: coach and support Scrum teams, Product Owners, and Scrum Masters in implementing agile principles and best practices.
- Program risk and dependency management: manage program‑level risks, dependencies, and impediments to ensure alignment with the ART roadmap.
- Leadership and collaboration: proven ability to lead both traditional and agile teams, aligning a shared sense of purpose.
- Stakeholder management: effectively communicate project goals, progress, risks, and changes to stakeholders at all levels.
- Agile expertise: deep understanding of agile frameworks such as Scrum and SAFe and experience facilitating large‑scale agile initiatives.
- Strategic planning: ability to manage detailed project plans, timelines, and budgets while balancing long‑term strategy with iterative deliveries.
- Continuous improvement: champion a culture of continuous learning, improvement, and innovation within teams.
- Emotional intelligence: demonstrate active listening skills, empathy, and constructive communication.
- Time management: efficiently manage projects and meetings by setting clear objectives and driving productivity.
- Adaptability: thrive in diverse work environments, navigating varying work styles and personalities.
- Creativity: seek new information to expand perspective, using data to drive innovative thinking and problem‑solving.
- Communication: articulate thoughts clearly and persuasively to influence stakeholders.
Base Qualifications
- Knowledge of technology infrastructure or software development life cycle (SDLC); understand engineering processes and methodologies and leverage them to provide value.
- Proven experience in both traditional project management and Agile methodologies.
- Strong understanding of Agile frameworks such as Scrum and SAFe, with experience managing Agile Release Trains.
- Excellent communication and interpersonal skills, with a demonstrated ability to work effectively across teams and departments.
- PMP certification and/or SAFe Release Train Engineer (RTE) certification preferred.
- Experience facilitating large events/meetings with multiple teams and stakeholders.
- Ability to eliminate cross‑team or cross‑stakeholder dependencies and to manage risks to help multiple teams deliver value to customers.
- Emotional intelligence, diplomacy, skilled listening, and clear communication with strong empathy traits.
- A lean‑agile mindset and servant‑leadership that supports ART/teams in becoming self‑organizing and sustaining trust at all levels.
- Ability to facilitate constructive debate, resolve disagreements, and support problem identification and decision‑making.
- Willingness to learn, positive attitude, and ability to work in a fast‑paced, high‑demand environment.
Preferred Qualifications
- Bachelor’s degree preferred in Business, Technology, or Operations.
- Certified SAFe RTE, Scrum Master, CSM, A‑CSM, or equivalents preferred.
- 5+ years of experience with a strong track record, including 2+ years of project management or Scrum Master experience for internal products in high‑growth environments.
- Domain knowledge in engineering processes and practices (Infrastructure, Operations, Software Engineering) and agile practices or certification.
- Prior experience with ADO, JIRA, or similar tools.
Benefits
- Health and wellness: health care coverage designed for the mind and body.
- Flexible downtime: generous time off to keep you energized.
- Continuous learning: access to resources for career growth and skill development.
- Financial planning: competitive pay, retirement planning, continuing education program, and financial wellness programs.
- Family friendly perks: benefits for partners and children, including retail discounts and referral incentives.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.