SCM Delivery Manager

Hitachi Automotive Systems Americas, Inc.; Bengaluru; Hybrid; INR 5,000,000 - 7,000,000; Full time

Job summary

Hitachi Energy Technology Services Private Limited in Bengaluru, India, is seeking an experienced Delivery Manager to lead end-to-end service delivery across multiple teams, locations and business units within CSS SCM.

Reporting to the Delivery Lead, you will play a pivotal role in driving operational excellence, stakeholder satisfaction, digital transformation initiatives, and continuous improvement across supply chain and procurement operations.

Qualifications

• Bachelor's degree in Engineering, Supply Chain Management, Business Administration, Operations Management, or related discipline.
• 15–20 years of progressive experience in SCM, Procurement, Sourcing, Planning, Shared Services, or Global Business Services.
• Experience leading large, geographically dispersed teams and developing people leaders.
• Strong knowledge of operational excellence, Lean methodologies, and process optimization.

Responsibilities

• Lead end-to-end delivery of supply chain and procurement services across multiple Business Units and global stakeholder groups.
• Drive operational performance against service, quality, productivity, compliance, and cost metrics.
• Coach and develop Team Leaders to build a high-performance leadership pipeline.
• Establish partnerships with Business Unit leaders and cross-functional teams to align priorities.
• Drive continuous improvement through Lean and automation initiatives.
• Govern KPI performance, governance reviews, and risk mitigation planning.
• Identify risks and implement mitigations to ensure service continuity and compliance.

Skills

Leadership

Stakeholder management

Strategic delivery management

Data-driven decision making

Lean Six Sigma

Education

Bachelor's degree in Engineering

Master's degree or professional certifications in SCM/PM

Tools

Power BI

Analytics tools

Job description

Location: Bengaluru, Karnataka, India
Job ID: R0139759
Date Posted: 2026-10-06
Company Name: HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED
Profession (Job Category): Customer Service & Contact Center Operations
Job Schedule: Full time
Remote: No

The Opportunity Hitachi Energy is seeking an experienced and strategic Delivery Manager to lead end-to-end service delivery across multiple teams, locations, and Business Units within the CSS Supply Chain Management organization. Reporting to the Delivery Lead, you will play a pivotal role in driving operational excellence, stakeholder satisfaction, digital transformation initiatives, and continuous improvement across supply chain and procurement operations. As a leader of leaders, you will oversee multiple Team Leaders and enable high-performing, geographically distributed teams to consistently achieve targets related to service quality, productivity, compliance, cost efficiency, and customer experience. This role offers an exciting opportunity to influence strategic direction while translating organizational priorities into measurable business outcomes through innovation, collaboration, and data-driven decision-making.

How You'll Make an Impact

• Lead and manage end-to-end delivery of supply chain and procurement services across multiple Business Units and global stakeholder groups.
• Drive operational performance against established service, quality, productivity, compliance, and cost metrics.
• Lead, coach, mentor, and develop Team Leaders to build a strong leadership pipeline and foster a high-performance culture.
• Establish strong partnerships with Business Unit leaders, SCM managers, internal stakeholders, and cross-functional teams to ensure alignment of priorities and business objectives.
• Drive continuous improvement initiatives through process optimization, standardization, Lean methodologies, and operational excellence practices.
• Lead performance governance through regular business reviews, KPI monitoring, escalation management, and corrective action planning.
• Identify operational risks and implement proactive mitigation strategies to ensure service continuity and compliance.
• Support workforce planning, resource allocation, capability development, and succession planning to meet current and future business demands.
• Champion digital transformation by leveraging automation, analytics, artificial intelligence, and technology-enabled solutions to improve efficiency and scalability.
• Promote a culture of innovation, accountability, collaboration, and continuous learning across teams.
• Drive data-driven decision-making through effective use of operational analytics and business insights.
• Ensure adherence to corporate policies, compliance requirements, internal controls, and supply chain governance standards.

Your Background

• Bachelor's degree in Engineering, Supply Chain Management, Business Administration, Operations Management, or a related discipline.
• Master's degree or professional certifications in Supply Chain Management, Procurement, Lean Six Sigma, Project Management, or Change Management would be advantageous.
• 15-20 years of progressive experience in Supply Chain Management, Procurement, Sourcing, Planning, Shared Services, or Global Business Services environments.
• Strong understanding of end-to-end supply chain and procurement processes.
• Experience working within shared services, global business services, or centralized operations models.
• Proven track record of leading large, geographically dispersed teams and developing people leaders.
• Strong knowledge of operational excellence, Lean methodologies, continuous improvement frameworks, and process optimization.
• Experience managing service delivery through KPI governance, performance dashboards, and stakeholder engagement.
• Understanding of risk management, compliance requirements, and internal control frameworks within supply chain operations.
• Demonstrated experience implementing digital solutions, automation initiatives, analytics, and AI-driven process improvements.
• Excellent stakeholder management, influencing, negotiation, and executive communication skills.
• Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
• Ability to operate effectively in a fast-paced, matrixed, and global organization.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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