Satguru Tours & Travels Looking for Tech Support Representative at Ajmer, Rajasthan

Satguru Tours & Travels; Ajmer; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

Join a dynamic team at a leading travel agency where you will play a crucial role in providing technical support. This exciting position involves resolving user issues related to software and hardware, ensuring smooth operations for the team. You will collaborate with users and programmers to troubleshoot and improve systems, while staying updated on the latest technology trends. If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you to make a significant impact in a supportive environment.

Benefits

Health insurance

Provident Fund

Qualifications

• 1+ year of experience in technical support.
• Strong problem-solving and communication skills required.

Responsibilities

• Identify and resolve users' problems with software and hardware.
• Guide users through troubleshooting processes and diagnostics.

Skills

Technical Support

Problem Solving

Communication

Software Troubleshooting

Tools

Diagnostic Tools

Job description

Job Responsibilities:

• Identifies, investigates, and resolves users' problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

Job Type: Full-time

Salary: ₹15,000.00 – ₹16,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Location: Ajmer, Rajasthan

Minimum Requirements:

• Technical support: 1 year (Required)
• Total work: 1 year (Required)

Contact:
Speak with the employer at [phone]