SAP Solution Manager

Infosys; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading IT services company in India seeks an experienced Solution Manager to enhance customer satisfaction through innovative problem-solving. Your role involves diagnosing customer issues, leading projects, developing proposals, and collaborating with clients. With a minimum of 5 years in solution management and strong knowledge of SAP Solution Manager, you will help navigate client transformations and deployments efficiently. This position offers opportunities in various locations across India, fostering growth and client success.

Qualifications

• Minimum 5+ years of experience in Solution Management.
• Good knowledge on software configuration management systems.
• Understanding of financial processes for various types of projects.

Responsibilities

• Diagnose customer issues and design innovative solutions.
• Develop proposals and conduct solution demonstrations.
• Lead small projects and contribute to organizational initiatives.

Skills

Solution Management

Problem-solving

Client interfacing skills

Project and team management

Configuration management systems

Logical thinking

Industry domain knowledge

Education

Bachelor of Engineering

Bachelor of Technology

Tools

SAP Solution Manager

Wily Introscope

Job description

Educational Requirements

Bachelor of Engineering, Bachelor of Technology

Service Line

Enterprise Package Application Services

Responsibilities

A day in the life of an Infoscion - As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight.

• You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
• You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design. You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines. Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers.
• If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Additional Responsibilities

• Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability.
• Good knowledge on software configuration management systems.
• Awareness of latest technologies and industry trends.
• Logical thinking and problem solving skills along with an ability to collaborate.
• Understanding of the financial processes for various types of projects and the various pricing models available.
• Ability to assess the current processes, identify improvement areas and suggest technology solutions.
• One or two industry domain knowledge.
• Client interfacing skills.
• Project and team management.
• Location of posting - Infosys Ltd.
• Committed to ensuring you have the best experience throughout your journey with us.
• Open positions in a number of locations across India: Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Vizag, Coimbatore, Jaipur, Mysore, Kolkata, Hubli.
• We strive to offer you the location of your choice, where possible.

Technical and Professional Requirements

• Minimum 5+ years of experience in Solution Management.
• Configuration of Solution Manager Road Maps.
• System Preparation, Managed system configuration, Technical monitoring and business process monitoring.
• Implementation of CHARM.
• EWA Configuration.
• Wily Introscope installation.
• Configuration of SAP Alerting and Monitoring in Solution Manager 7.
• Upgrade Solution Manager from SP09 to SP12.
• Resolving production issues in Solution Documentation, Test Suite and BPCA.
• Preparation of release calendar for the upcoming years and facilitate CAB meeting to approve the change requests for production post-release.
• Check and resolve the dependency on each CHARM document monitoring and troubleshooting background jobs.
• Deploying approved transports request into production by weekly and monthly release window.
• Prepare User guides and manual.

Preferred Skills

Technology: SAP Technical: SAP Solution Manager