SAP Service Delivery Manager - Supply Chain Management

HCLTech; Lucknow; On-site; INR 15,00,000 - 22,00,000; Full time

Job summary

A leading technology firm is seeking an experienced SAP Program Manager to plan and lead customer transitions into AMS service. Ideal candidates will have 12–15 years in SAP project management, notable SAP HANA expertise, and strong leadership and customer management skills. You will manage projects end-to-end while ensuring quality and budget adherence. This position offers a dynamic work environment focused on continuous improvement.

Qualifications

• 12–15 years in SAP project/program management, with expertise in SAP HANA.
• Experience in AMS, outsourcing, and hosting engagements.
• Proven ability to work in global, virtual teams.

Responsibilities

• Plan and execute transition & operations of AMS service.
• Drive customer engagement with budget responsibility.
• Lead delivery units to ensure quality transitions.

Skills

SAP project/program management

SAP HANA expertise

ITIL certification

Leadership skills

Customer management skills

Job description

Please find below SDM JD.

Qualifications & Skills:

• 12–15 years in SAP project/program management, with strong SAP HANA expertise.
• Background from SAP Functional – OTC/FICO/Production or Logistics to understand E2E business processes
• Experience in AMS, outsourcing, and hosting engagements.
• ITIL certified; strong leadership, communication, and customer management skills.
• Proven ability to work in global, virtual teams and drive customer success.

Key Responsibilities:

• Plan and execute transition & operations of customers into the AMS service and Managing Projects/Programs
• Drive the customer engagement end-to-end including budget responsibility, customer expectations, delivery team success, reporting and invoicing
• Lead the involved delivery units and make the sure transition is done in budget, time and quality
• Constant improvement of the SAP AMS transition management methodology and set the global standards
• Development & Implementation of quality plans for AMS customers and delivery partners
• Solution design for complex AMS proposals
• Escalation Management - De-escalate critical customer situations
• SDM to drive Projects and Application Support & Maintenance portfolio - SAP, Custom Apps, SaaS and Mobility portfolio for an utility customer
• Good understanding of SAP’s strategy, products, services and organizational structure
• Support pipeline generation, qualification, opportunity management and Deal closure
• Be a coach to other team members
• Overall responsible for end-to-end management of projects / Services in the span of control.