SAP SD

Zensar Technologies; Mumbai; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Zensar Technologies seeks an experienced SAP SD Consultant to support AMS engagements in a 24x7 SLA-driven environment, delivering L2/L3 production support, incident management, and continuous improvement for global SAP SD landscapes.

The role involves coordinating with ABAP teams for minor enhancements, handling change requests, and acting as the SD functional SPOC with business users across US/EU/APAC, ensuring accurate documentation, testing, and smooth transitions.

Qualifications

• 3–5+ years in AMS / support projects.
• Hands-on SAP SD with end-to-end O2C process knowledge.
• Experience in ITIL-based, SLA-driven environments.

Responsibilities

• Provide L2/L3 SAP SD support for production issues.
• Resolve incidents, service requests, and defects within SLAs.
• Perform root cause analysis and implement fixes.
• Handle minor enhancements and configuration changes.
• Prepare FS and coordinate with ABAP teams.
• Support release cycles and transport management.
• Interact with business users across regions (US/EU/APAC).
• Participate in governance calls, SLA reviews, and reporting.
• Perform unit/integration testing and UAT support.
• Maintain ticket docs, SOPs, and knowledge base.

Skills

Sales Orders

Pricing & Conditions

Delivery & PGI

Billing & Invoicing

Returns & Credits

O2C Process

ITIL SLA

Ticketing Tools

S/4HANA SD

Global Rollouts

Tools

ServiceNow

Remedy

JIRA

Job description

Role Overview

Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support, incident/problem management, minor enhancements, and continuous improvement for global SAP SD landscapes in a 24x7, SLA‑driven environment.

Responsibilities

Key Responsibilities

AMS Support & Incident Management

• Provide L2/L3 SAP SD support for production issues
• Resolve incidents, service requests, and defects within agreed SLAs
• Perform root cause analysis (RCA) and implement permanent fixes
• Reduce recurring issues and stabilize SD processes

Change Requests & Enhancements

• Handle minor enhancements and configuration changes
• Prepare Functional Specifications (FS) and coordinate with ABAP teams
• Support release cycles, transport management, and regression testing

Client & Stakeholder Interaction

• Act as SD functional SPOC for AMS clients
• Interact with business users across regions (US/EU/APAC)
• Participate in AMS governance calls, SLA reviews, and reporting

Testing & Documentation

• Perform unit testing, integration testing, and UAT support
• Maintain ticket documentation, SOPs, KT documents, and knowledge base
• Support transition and knowledge‑transfer activities

Integration & Monitoring

• Handle SD integration issues with:
  • FI (Billing, Revenue, Credit Management)
  • MM (ATP, availability check, intercompany flows)
  • WM/EWM (delivery, picking, PGI)
• Monitor IDocs, interfaces, outputs, and background jobs

Qualifications

Required Skills

SAP SD Functional Expertise

• Strong hands‑on experience in:
  • Sales Order Management
  • Pricing & Condition Technique
  • Delivery, Shipping & PGI
  • Billing & Invoicing
  • Returns, Credit/Debit Memo processing
• Strong understanding of end‑to‑end O2C (Order‑to‑Cash) process

AMS / Support Experience

• 3–5+ years in AMS / support projects
• Experience working in ITIL‑based, SLA‑driven environments
• Hands‑on with ticketing tools (ServiceNow, Remedy, JIRA)

Preferred Skills (Zensar Focus)

• Exposure to S/4HANA SD support
• Knowledge of global rollout / multi‑country templates
• Basic awareness of Output Management (BRF+, Adobe Forms)
• SAP SD Certification (good to have)

Soft Skills

• Strong client communication & stakeholder management
• Ability to work under high‑pressure AMS environments
• Excellent analytical, troubleshooting, and documentation skills
• Willingness to support shift‑based / global support model

Key Deliverables (Zensar Expectations)

• ≥95% SLA & KPI adherence
• Reduction in recurring incidents
• High CSAT (Customer Satisfaction Score)
• Complete audit‑ready documentation

About Us

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: “Together, we shape experiences for better futures”. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is “ONE with Client” – a set of four core values that reflect who we are and how we work: “One Zensar, Nurturing, Empowering, and Client Focus”.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.