SAP Project Coordinator | Gurugram (WFO)

Rigved Infotech Pvt. Ltd.; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Rigved Infotech Pvt. Ltd. in Gurugram is seeking a SAP Project Coordinator with 4+ years of PMO experience to manage project coordination, reporting, and escalations.

The role requires strong communication skills and hands-on ITSM knowledge to coordinate with client stakeholders and internal teams. Ideal candidates will handle onboarding/offboarding, escalation management, and status reporting, participating in daily, weekly, and monthly review meetings.

Qualifications

• 4+ years of PMO/Project Coordination experience.
• Strong communication with client stakeholders and internal management.
• Good understanding of ITSM processes including Incident, Change and Problem Management.

Responsibilities

• Strong Communication and Confidence: Interact with client stakeholders and internal management.
• ITSM Process Knowledge: Handle Incident, Change and Problem Management tasks.
• Project Resource Management: Onboarding/offboarding and resolving team issues; manage escalations.
• Client Coordination and Reviews: Participate in daily, weekly, and monthly status meetings and discussions.
• Escalation Management: Coordinate with client and internal teams to drive timely resolutions.
• Project Status Reporting: Track deliverables and provide updates to client and internal management.

Skills

ITSM Knowledge

Strong Communication

Client Coordination

Project Coordination

Reporting & Escalations

Resource Management

Job description

Job Title: SAP Project Coordinator

Experience:4+ Years
Location:[Gurugram]
Job Type:Full-time

Job Summary
We are looking for a confident and proactive PMO professional with strong communication skills, ITSM knowledge, client-handling experience, and the ability to manage project coordination, reporting, and escalations independently.

• Strong Communication and Confidence: Excellent communication and interpersonal skills, with the confidence to interact regularly with client stakeholders and internal management.
• ITSM Process Knowledge: Good understanding and hands-on experience in IT Service Management (ITSM) processes, including Incident, Change, and Problem Management.
• Project Resource Management: Handling internal project resources, including onboarding, offboarding, resolving team-related issues, and managing escalations.
• Client Coordination and Reviews: Regular interaction with clients and participation in daily, weekly, and monthly status review meetings, along with other project-related discussions.
• Escalation Management: Ability to coordinate with the client and internal teams, assess escalations, and drive issues toward timely resolution.
• Project Status Reporting: Review and maintain the overall project status, track deliverables and pending activities, and provide timely updates to the client, Project Manager, and internal management.