SAP O2C

r3 Consultant; Gandhinagar; On-site; INR 600,000 - 1,000,000; Full time

Job summary

r3 Consultant is seeking a Customer Service & Sales Operations professional in Gandhinagar. The role involves managing the Order-to-Cash process, serving as the main contact for customers, and working closely with various teams to ensure service excellence.

Candidates should have a Bachelor’s degree and 4–7 years of experience in Sales Operations, preferably in the chemical industry. Strong skills in SAP and excellent communication in English are required.

Qualifications

• 4–7 years of experience in Customer Service / Sales Operations.
• Knowledge of export documentation processes is a plus.
• Excellent communication skills in English.

Responsibilities

• Manage the complete order lifecycle in SAP from order entry to invoicing.
• Coordinate with teams to ensure on-time deliveries.
• Address customer queries, complaints, and escalations timely.

Skills

Customer-centric

Detail-oriented

Analytical mindset

Strong communication

Multitasking

Collaborative approach

Education

Bachelor’s degree or equivalent relevant experience

Tools

SAP Order Management and Billing

Salesforce

Job description

Job Title: Customer Service & Sales Operations

Location: GIFT City, Gandhinagar

Function: Customer Service & Sales Operations

Shift: Global business hours (US / UK / Africa) with rotational weekend support

About Tata Chemicals

Tata Chemicals Limited is a global, science-led organization delivering sustainable chemistry solutions across multiple geographies. We are driven by innovation, operational excellence, and responsible growth.

Role Overview

In this role, you will act as the key interface between Tata Chemicals and its global customers. You will manage the complete Order-to-Cash (O2C) process for both domestic and export portfolios while working closely with Sales, Supply Chain, Logistics, and Finance teams to ensure service excellence.

Key Responsibilities

• Manage the complete order lifecycle in SAP, from order entry to invoicing
• Serve as the primary point of contact for domestic and export customers
• Coordinate with Planning, Logistics, and Distribution teams to ensure on-time deliveries
• Handle customer onboarding, pricing, contracts, and master data management
• Manage export documentation and compliance requirements (for export roles)
• Address customer queries, complaints, and escalations in a timely manner
• Support Sales MIS reporting, Salesforce administration, and Finance month-end activities
• Drive customer feedback initiatives and continuous service improvement

Experience & Qualifications Required

• Bachelor’s degree or equivalent relevant experience
• 4–7 years* of experience in Customer Service / Sales Operations
• Specialist: 4–5 years
• Senior Specialist: 6–7 years

Experience In B2B Manufacturing (Chemical Industry Preferred)

• Strong exposure to SAP Order Management and Billing
• Knowledge of export documentation processes (for export portfolio roles)
• Salesforce knowledge is an added advantage
• Excellent communication skills in English
• Willingness to work in global shifts and provide weekend support on rotation

Key Skills

• Customer-centric
• Detail-oriented
• Analytical mindset
• Strong communication
• Multitasking
• Collaborative approach