SAP MM Lead

Syntax; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Job summary

Syntax in India seeks an experienced SAP MM Lead to steer Production Support for critical operations, ensuring timely resolution of P1 and P2 priority incidents while driving continuous improvement across the SAP landscape. The ideal candidate will possess deep expertise in SAP Materials Management, strong leadership, and extensive experience managing production support teams in a 24x7 environment.

You will collaborate with business stakeholders, technical teams, and cross-functional consultants

Qualifications

• 10-15 years of SAP MM functional consulting and production support experience.
• Experience leading SAP support teams in a 24x7 environment.
• Strong knowledge of SAP MM and its integration points with FI, SD, PP, WM/EWM, QM.
• Experience with ITIL Incident, Problem, and Change Management.

Responsibilities

• Lead SAP MM Production Support team and oversee day-to-day activities.
• Coordinate resolution of P1/P2 incidents within SLA timelines.
• Act as primary escalation point for critical production issues.
• Communicate with business stakeholders during major incidents.
• Drive incident prioritization, triage, and resource allocation.
• Provide expert support for core SAP MM processes (Procurement, Inventory Management, etc.).
• Coordinate transport management across environments and support testing activities.
• Mentor junior consultants and lead knowledge-sharing sessions.

Skills

SAP MM Functional Consulting

Production Support

P1/P2 Incident Handling

Leadership

ITIL

S/4HANA Integration

Incident Management

Change Management

Stakeholder Management

Global Delivery

Education

Bachelor's degree in Computer Science/IT/Supply Chain/Engineering

Tools

ServiceNow

Jira

Job description

We are seeking an experienced SAP MM Lead to lead Production Support activities for critical business operations, ensuring timely resolution of P1 and P2 priority incidents while driving continuous improvement across the SAP landscape.

The ideal candidate will possess deep expertise in SAP Materials Management (MM), strong leadership capabilities, and extensive experience managing production support teams in a 24x7 environment. The role involves collaborating with business stakeholders, technical teams, and cross-functional consultants to ensure business continuity, SLA compliance, and high customer satisfaction.

Key Responsibilities

• Lead the SAP MM Production Support team and oversee day-to-day support activities.
• Manage and coordinate resolution of P1 and P2 priority incidents within defined SLA timelines.
• Act as the primary escalation point for critical production issues.
• Ensure timely communication with business stakeholders during major incidents.
• Drive incident prioritization, triage, and resource allocation.

SAP MM Functional Leadership

• Provide expert support for core SAP MM processes, including:
• Procurement
• Purchase Requisitions
• Purchase Orders
• Goods Receipt / Goods Issue
• Invoice Verification
• Inventory Management
• Material Master
• Stock Transfers
• Subcontracting
• Consignment
• Batch Management
• Troubleshoot complex production issues affecting procurement and inventory operations.
• Ensure smooth integration between SAP MM and FI, SD, PP, WM/EWM, QM, and Ariba where applicable.

Incident & Problem Management

• Lead Root Cause Analysis (RCA) sessions for recurring incidents.
• Develop preventive and corrective action plans.
• Monitor incident trends and recommend long-term improvements.
• Drive Problem Management activities following ITIL best practices.
• Ensure adherence to SLAs, KPIs, and support governance.

Configuration & Change Management

• Review and approve configuration changes.
• Support business change requests and enhancements.
• Validate functional specifications for custom developments.
• Coordinate transport management across Development, QA, UAT, and Production environments.
• Support testing activities including SIT, UAT, and regression testing.

Stakeholder & Team Management

• Collaborate with business users, project managers, and technical teams.
• Lead daily support meetings and incident review calls.
• Mentor junior consultants and provide technical guidance.
• Conduct knowledge-sharing sessions and technical coaching.
• Ensure effective workload distribution across the support team.

Documentation & Compliance

• Maintain knowledge articles, SOPs, and support documentation.
• Prepare incident reports, RCA documents, and service review reports.
• Ensure compliance with ITIL processes and organizational governance.
• Participate in audits and process improvement initiatives.
• Identify opportunities for automation and process optimization.
• Recommend improvements to procurement and inventory processes.
• Drive service excellence initiatives to improve support quality and customer satisfaction.
• Stay current with SAP S/4HANA innovations and industry best practices.

Required Skills

• 10-15 years of SAP MM functional consulting and production support experience.
• Strong leadership experience managing SAP support teams.
• Extensive experience handling P1/P2 production incidents.
• Strong knowledge of:
• Procurement
• Inventory Management
• Invoice Verification
• Material Master
• Stock Transfers
• Release Strategies
• Physical Inventory
• Strong understanding of SAP MM integration with:
• FI
• SD
• PP
• WM/EWM
• QM
• Experience with ServiceNow, Jira, or other ITSM tools.
• Strong troubleshooting and analytical skills.
• Experience performing Root Cause Analysis (RCA).
• Excellent communication and stakeholder management skills.
• Experience working in global delivery and 24x7 production support environments.
• Strong understanding of ITIL Incident, Problem, and Change Management.

Preferred Skills

• Experience with SAP S/4HANA Materials Management.
• Knowledge of SAP Ariba integration.
• Experience supporting SAP Fiori applications.
• Exposure to SAP EWM and Logistics Execution.
• ITIL Foundation Certification.
• SAP MM Certification.
• Experience leading offshore/onshore support teams.
• Experience in automation and continuous service improvement initiatives.

Education

• Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, Engineering, or a related field.