SAP Hybris SAP Technical Support

Honeybee Tech Solutions; Hyderabad, Pune District, Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Honeybee Tech Solutions is seeking an experienced SAP Hybris Technical Support Engineer/Consultant to join our team. The role involves handling production support and incident management for SAP Hybris / SAP Commerce Cloud, with responsibility for debugging, root-cause analysis, and cross-team coordination.

The incumbent will work on order lifecycle, promotions logic, and checkout flow issues, collaborating with L3/integration partners to drive permanent resolutions and improve service delivery.

Qualifications

• Strong experience in SAP Hybris / SAP Commerce Cloud Technical Support.
• Strong debugging and root-cause analysis skills, especially under incident pressure.
• Excellent cross-team communication and stakeholder management.
• Strong scripting and query-writing skills for operational support and troubleshooting.
• Good understanding of the e-commerce order lifecycle.
• Knowledge of promotions and discount logic.
• Experience working with production support and incident management.

Responsibilities

• Lead daily sync-up calls for the team.
• Coordinate with Partners, L3 teams, and Integration teams to discuss and resolve ongoing issues.
• Act as an Incident Manager during P0/P1 incidents and lead the incident call until resolution.
• Manage team rosters and support activities.
• Investigate and resolve production incidents affecting order flow.
• Troubleshoot promotions/discount mismatches and checkout flow issues.
• Diagnose issues in the OMS and ensure permanent resolution with relevant teams.

Skills

SAP Hybris

Root Cause Analysis

Cross-team Communication

Scripting & Queries

Order Lifecycle

Promotions & Discounts

Incident Mgmt

Tools

SAP Hybris

Drools

OMS

Job description

URGENT HIRING SAP HYBRIS | TECHNICAL SUPPORT

Greetings from Honeybee Tech Solutions!

We are hiring an experienced SAP Hybris Technical Support Engineer / Consultant for our reputed client Happiest Minds Technologies Limited.

Core Skills

• Strong experience in SAP Hybris / SAP Commerce Cloud Technical Support
• Strong debugging and root-cause analysis skills, especially under incident pressure
• Excellent cross-team communication and stakeholder management
• Strong scripting and query-writing skills for operational support and troubleshooting
• Good understanding of the e-commerce order lifecycle
• Knowledge of promotions and discount logic
• Experience working with production support and incident management

Key Responsibilities

Team Management

• Manage the team's daily sync-up calls
• Collaborate with Partners, L3 teams, and Integration teams to discuss and resolve ongoing issues
• Act as an Incident Manager during P0/P1 incidents and lead the incident call until resolution
• Manage team rosters and support activities

Incident Management & Debugging

• Investigate and resolve production incidents affecting order flow
• Troubleshoot orders stuck in unexpected statuses
• Investigate promotion/discount mismatches
• Troubleshoot delivery cost calculation errors
• Resolve payment mode fallback and checkout flow issues
• Diagnose issues in the Drools-based promotions/rule engine, including cases where promotions trigger but are not applied correctly
• Troubleshoot Order Management System (OMS) issues
• Investigate pickup order status transition failures
• Handle return consignment sub-process collisions
• Perform root-cause analysis and coordinate with relevant teams for permanent resolution

Preferred Experience

• Experience in SAP Hybris / SAP Commerce
• Experience in production support
• Experience handling P0/P1 incidents
• Knowledge of OMS, Order Management, Checkout, Promotions, Payments, and Returns
• Experience with Drools / Rule Engine
• Strong understanding of e-commerce applications and order management
• Experience working with L3, integration, and external partner teams