SAP Fieldglass Consultant - Implementation & Support

Forward Eye Technologies; Pune District, Delhi; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Forward Eye Technologies seeks an experienced SAP Fieldglass Consultant to lead end-to-end implementations and support. The role involves close collaboration with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions for contingent workforce and services procurement.

The candidate will manage incidents, provide L2/L3 user support, and conduct training, ensuring seamless integration with SAP ERP and third‑party systems.

Qualifications

• 4+ years hands-on SAP Fieldglass experience with at least 1 full-cycle implementation.
• Experience with Fieldglass modules: CWM, SOW, and Services Procurement.
• Experience integrating Fieldglass with SAP ECC/S4HANA, Ariba or third-party VMS systems.
• Proficiency with ticketing tools (ServiceNow, Remedy, etc.) for incident management.
• Strong analytical and problem-solving skills and excellent communication with stakeholders.

Responsibilities

• Lead end-to-end SAP Fieldglass implementations including requirements, design, configuration, testing, and deployment.
• Configure CWM, SOW, and Services Procurement modules and ensure correct integration with SAP ERP.
• Coordinate with SAP Fieldglass and client stakeholders through blueprint, realization and deployment phases.
• Monitor and manage incident tickets, perform root-cause analysis, and ensure timely closure per SLAs.
• Provide L2/L3 end-user support and conduct user training, create guides and SOPs.

Skills

SAP Fieldglass experience

CWM

SOW

Services Procurement

Integration with ECC/S4HANA/Ariba

Third‑party VMS

Ticketing tools

Analytical skills

Communication & stakeholder management

Education

Bachelor's degree in CS/IS/HR

Tools

ServiceNow

Remedy

Job description

We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement.

Key Responsibilities

Implementation & Configuration

• - Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment
• - Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement
• - Coordinate with SAP Fieldglass and client stakeholders during blueprint, realization, and deployment phases
• - Ensure Fieldglass is correctly integrated with SAP ERP (e.g., S/4HANA or ECC) and third-party systems

Incident Management

• - Monitor and manage incident tickets related to SAP Fieldglass
• - Perform root cause analysis, resolve system issues, and ensure timely closure of tickets per SLAs
• - Collaborate with SAP and third-party vendors to resolve complex incidents and bugs

User Support & Training

• - Provide L2/L3 support to end-users and super users
• - Handle user access, role creation, and permission-related tasks within Fieldglass
• - Conduct user training sessions and create knowledge articles, user guides, and SOPs
• - Support user acceptance testing (UAT) and post-go-live activities

Required Skills

• - 4+ years of hands‑on experience in SAP Fieldglass with minimum 1 full-cycle implementation
• - Strong knowledge of SAP Fieldglass modules : CWM, SOW, Services Procurement
• - Experience with integration of Fieldglass with SAP ECC/S4HANA, Ariba, SuccessFactors, or third‑party VMS systems
• - Proficiency in ticketing tools (ServiceNow, Remedy, etc.) for incident management
• - Strong analytical and problem‑solving skills
• - Excellent communication and stakeholder management skills

Preferred Skills

• - Experience working in Managed Services or Support Projects
• - Knowledge of Master Data Management and Workflow Management in Fieldglass
• - SAP Fieldglass Certification is an added advantage

Educational Qualifications

• - Bachelors degree in Computer Science, Information Systems, HR, or related field
• - SAP Fieldglass training or certification preferred