SAP Customer Service Functional Consultant

Capgemini; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Career growth

Wellness benefits

Cutting-edge projects

Job summary

Capgemini in Bengaluru, India seeks an experienced SAP Customer Service (CS) consultant to lead requirements, design, and implementation of CS processes. You will configure Service Orders, Notifications, Contracts, Warranty Management, and Installed Base Management while coordinating with SD, PM, MM, and FI teams to deliver integrated solutions.

The role requires 6–12 years of hands-on SAP CS experience, strong troubleshooting ability, and excellent stakeholder management in global project

Qualifications

• 6-12 years of overall experience with SAP Customer Service (CS) module implementation and support projects.
• Experience configuring service management processes, troubleshooting issues, and delivering SAP solutions.
• Strong understanding of integration points between SAP CS and modules like SD, PM, MM, and FI.
• Excellent stakeholder management, communication, and analytical skills in global projects.

Responsibilities

• Lead requirement gathering, solution design, and implementation of SAP CS processes.
• Configure and support SAP CS functionalities including Service Orders, Notifications, Contracts, Warranty Management, and Installed Base Management.
• Collaborate with cross-functional teams across SAP SD, PM, MM, and FI to deliver integrated solutions.
• Provide end-user support, testing, and drive continuous process improvements.

Skills

SAP CS

Service Orders

Notifications

Warranty Mgmt

Installed Base

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you would like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Lead requirement gathering, solution design, and implementation of SAP Customer Service (CS) processes aligned with business objectives.
• Configure and support SAP CS functionalities including Service Orders, Notifications, Contracts, Warranty Management, and Installed Base Management.
• Collaborate with cross-functional teams across SAP SD, PM, MM, and FI modules to deliver integrated business solutions.
• Provide end-user support, conduct testing, prepare functional specifications, and drive continuous process improvements.

Your Profile

• 6-12 years of overall experience with strong hands-on expertise in SAP Customer Service (CS) module implementation and support projects.
• Proven experience in configuring service management processes, troubleshooting issues, and delivering business-centric SAP solutions.
• Strong understanding of integration points between SAP CS and related modules such as SD, PM, MM, and Finance.
• Excellent stakeholder management, communication, and analytical skills with experience working in global project environments.

What you will love about working with us

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com