SAP CPI Consultant (Location: Bangalore)

DigiHelic Solutions Pvt. Ltd.; India; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A technology solutions provider in India is seeking a Mid-Senior level Offshore Consultant responsible for handling L2 and L3 incidents in SAP PI/PO and CPI environments. The role demands over 7 years of experience, strong communication skills, and the ability to work collaboratively with technical teams. Responsibilities include incident investigation, SLA management, and driving application stability. This is a full-time position offering an opportunity to make significant contributions to operational efficiency.

Qualifications

• More than 7 years of experience in SAP PI/PO & CPI.
• Extensive experience in SAP CPI Application Support.
• Very good academic background.
• Very good communication skills for client interaction.

Responsibilities

• Handle L2 and L3 Incidents.
• Investigate incidents and Problem tickets assigned.
• Provide resolution to incidents as per defined Service Levels.
• Work closely with technical consultants for investigation.
• Provide status updates to service delivery manager.
• Keep SLAs intact and update issue logs.
• Timely escalate tickets to third parties and vendors.
• Monitor background jobs and take corrective actions.
• Recommend best practices for application stability.
• Prepare and maintain all required documentation.
• Cooperate with audit teams and implement recommendations.
• Connect with Business Users for incident status updates.
• Identify and apply continuous improvement processes.

Skills

SAP PI/PO

SAP CPI

Communication Skills

Problem Solving

Job description

Qualifications

• Should possess more than 7+ Years of experience in SAP PI/PO & CPI
• Should have worked extensively on SAP CPI Application Support
• Very good academic background
• Very good communication skills who can interact with client and other partners to effectively understand the problem and provide solutions.

Responsibilities

• Offshore Consultant responsible for handling L2 and L3 Incidents
• Expected to investigate incidents and Problem tickets which is assigned to him/her.
• Provide resolution to the incidents / problem tickets as per the Service Levels defined and restore business continuity as quick as possible.
• Provide inputs and work closely with technical consultants for investigating issues and to prepare technical specifications.
• Provide status update on all the tickets to service delivery manager
• Responsible for keeping SLAs intact
• Periodically update the issue log with the right information in the ticketing tool for the incidents / problem management tickets.
• Timely escalation on the ticket to third party and vendor, take end to end ownership until the issue is completely resolved.
• Periodically monitor background job and take corrective action in case of failure
• Recommend industry best practices, implement service improvement plans and ultimately bring application stability
• Prepare and maintain all documentation required for the engagement
• Cooperate with audit team, implement recommendations received from Audit team
• Connect with Business Users team periodically to update the status of the incidents, problem tickets and system changes.
• Identify and apply continuous improvement processes for operational efficiencies, drive process integration, and standardization.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology