Sap Concur Admin

Quess Corp Limited; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Quess Corp Limited seeks an SAP Concur Administrator to manage travel and expense modules, configure workflows, and optimize reporting and data accuracy. The role emphasizes alignment with business requirements, system updates, and user management in a global, collaborative setting.

The ideal candidate will leverage Power BI and Excel for actionable insights, support governance and change activities, and partner with Finance, HR, and IT to deliver scalable Concur solutions.

Qualifications

• Bachelor's degree in a related field with 2–5 years of SAP Concur administration or shared services experience.
• Hands-on experience administering SAP Concur including configuration, workflow design, audit rules, forms, and user management.
• Strong understanding of Travel & Expense processes and system controls.
• Experience gathering requirements and translating them into system solutions.
• Experience supporting implementations, enhancements, upgrades, and testing activities.

Responsibilities

• Administer SAP Concur Travel, Expense, and related modules; configure expense types, forms, workflows, and policies.
• Maintain and support UAT, releases, and configuration changes; document results and issues.
• Develop, maintain, and enhance Concur reports and dashboards; support ad hoc requests.
• Lead testing activities and coordinate with vendors and stakeholders during deployments.
• Provide guidance and training on system functionality and best practices.
• Maintain system governance, documentation, and standard operating procedures.

Skills

SAP Concur administration

Workflow design

Reporting & analytics

Power BI

Excel

Education

Bachelor's Degree in Business Administration or Information Systems

Tools

Power BI

Excel

Oracle Fusion

Automation tools

Job description

Concur System Administration & Configuration

• Administer and maintain SAP Concur Travel, Expense, Request, and related modules.
• Configure and maintain expense types, forms, fields, workflows, approval hierarchies, audit rules, policies, exceptions, and system settings.
• Support ongoing system updates, releases, and configuration changes while ensuring alignment with business requirements.
• Manage user provisioning, role assignments, permissions, and organizational structure maintenance.
• Serve as a subject matter expert for Concur functionality, capabilities, and best practices.

Workflow Management & Business Process Optimization

• Design, maintain, and optimize approval workflows to improve user experience and operational efficiency.
• Evaluate existing processes and recommend configuration-based solutions to reduce manual effort and improve compliance.
• Partner with stakeholders to translate business requirements into scalable system solutions.
• Support policy implementation through system configuration and automated controls.

Reporting, Analytics & Data Management

• Develop, maintain, and enhance Concur reports, dashboards, and scheduled reporting packages.
• Analyze travel and expense data to identify trends, user behaviors, system issues, and improvement opportunities.
• Support ad hoc reporting requests from Finance, HR, Procurement, Internal Audit, and business leadership.
• Ensure reporting accuracy and consistency through data validation and ongoing maintenance.
• Leverage reporting and analytics tools, including Power BI and Excel, to deliver actionable insights.

Testing, Enhancements & Release Management

• Lead user acceptance testing (UAT), regression testing, and validation activities for system enhancements, upgrades, and configuration changes.
• Create and maintain test scripts, test scenarios, and supporting documentation.
• Coordinate with vendors, technology teams, and business stakeholders during system implementations and enhancement projects.
• Identify, document, track, and resolve system defects and enhancement opportunities.
• Support deployment planning, change management activities, and post-implementation validation.
• Serve as an escalation point for complex Concur system issues and functionality questions.
• Manage support tickets and coordinate resolution with SAP Concur, travel management companies (TMCs), card providers, and internal technology teams.
• Provide guidance and training to employees, approvers, and administrators on system functionality and best practices.
• Develop and maintain user guidance materials, knowledge articles, and training documentation.

Systems Documentation & Governance

• Maintain detailed documentation for system configurations, workflows, integrations, controls, and operating procedures.
• Establish and maintain governance processes for system changes, configuration management, and documentation standards.
• Ensure changes are properly documented, tested, approved, and communicated prior to deployment.
• Support internal control requirements related to system administration activities and platform governance.
• Identify and implement automation opportunities within Concur and related reporting processes.
• Drive initiatives focused on simplification, standardization, and increased adoption of system capabilities.
• Evaluate new platform features and functionality to improve user experience and operational effectiveness.
• Support strategic T&E system projects, integrations, and transformation initiatives.

Qualifications

• Bachelor's Degree in Business Administration, Information Systems, Finance, Accounting, or related field with 2-5 years of experience in SAP Concur administration, business systems administration, Travel & Expense operations, or shared services.
• Hands‑on experience administering SAP Concur, including configuration, workflow design, audit rules, forms, reporting, and user management.
• Strong understanding of Travel & Expense business processes and system controls.
• Experience gathering business requirements and translating them into system solutions.
• Experience supporting software implementations, enhancements, upgrades, and testing activities.
• Strong reporting and analytical skills with experience using Concur reporting tools, Power BI, Excel, or similar platforms.
• Experience creating test plans, executing UAT, documenting results, and managing issue resolution.
• Knowledge of system governance, change management, and configuration management practices.
• Strong problem‑solving skills with ability to diagnose system issues and identify root causes.
• Excellent organizational skills with ability to manage multiple projects, priorities, and deadlines simultaneously.
• Strong communication skills with ability to work effectively across technical and non‑technical stakeholder groups.
• Experience documenting business processes, system configurations, and standard operating procedures.
• Ability to work independently while collaborating within a global team environment.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience with Oracle Fusion, Power BI, integrations, automation tools, or related enterprise platforms preferred.