Sap Basis Hana Conversion Migration Lead

Wipro; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Wipro is seeking an experienced Incident Management Lead in Hyderabad to oversee incident management processes and define monitoring protocols, ensuring system resilience and reliable service delivery to clients. The role involves guiding the team, reviewing SLA performance, and coordinating disaster recovery and improvement actions.

You will collaborate with cross-functional teams to reduce incidents, provide strategic oversight, and drive continuous learning.

Qualifications

• 8–10 years of relevant experience in incident management or production support.
• Mandatory SAP BASIS skills.
• Strong understanding of monitoring, escalation and disaster recovery processes.

Responsibilities

• Triaging and resolution of tickets and establishing incident monitoring protocols.
• SLA monitoring across the team and involvement in client meetings.
• Performance tuning and production support coordination for deployments.
• Collaborating on system improvements and mitigation actions.
• Developing disaster recovery and data backup plans.
• Reporting, stakeholder engagement, and aligning with business objectives.
• Team supervision, performance appraisals, and knowledge sharing.
• Maintaining knowledge base and continuous learning.

Skills

SAP BASIS

Job description

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.

Job description:

Job Description

Role Purpose

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.

Areas of responsibilityÂÂÂÂÂÂÂÂÂÂ

• Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.
• SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
• Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.
• Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.
• Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.
• Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.
• Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.
• Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

Mandatory Skills: SAP BASIS .

Experience: 8-10 Years
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