SAP Application Performance Manager

NTT DATA North America; Bengaluru Urban; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

NTT DATA North America is looking for an SAP Application Performance Manager in Bangalore, Karnataka. This role involves managing SAP O2C and TM functionalities, ensuring smooth operation and incident management.

You will conduct Root Cause Analysis and support system upgrades while mentoring junior engineers. Candidates should have extensive experience in SAP modules, excellent troubleshooting skills, and a proactive approach in a virtual team environment.

Qualifications

• 8–10 years of specialized experience in SAP O2C and TM modules.
• Deep configuration knowledge of Sales Order & Contract Management.
• Advanced proficiency in SPRO configuration and complex workflows.

Responsibilities

• Own end‑to‑end analysis and resolution of critical O2C and TM incidents.
• Conduct Root Cause Analysis (RCA) under ITSM/SLA governance.
• Lead User Acceptance Testing (UAT) and train key users.

Skills

S4 HANA SD Configuration – Sales, Pricing, Credits

S4 HANA TM Setup – Freight planning, settlements

Integration Management – O2C‑TM to R2R/P2P/MDM

ITSM & SLA Governance – Incident/Problem tracking

Global Operations – Virtual, multi‑cultural teamwork

Crisis Management – Root Cause Analysis (RCA)

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow (SNOW)

Azure DevOps (ADO)

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

Role

SAP Application Performance Manager (Bangalore, Karnataka, India)

Specialization

IT operations, functional validation, and incident resolution for SAP O2C and TM modules on S4/HANA within a global virtual environment.

Responsibilities

• Own end‑to‑end analysis, debugging, and timely resolution of critical O2C and TM incidents to ensure zero business disruption.
• Conduct deep‑dive Root Cause Analysis (RCA) to establish definitive corrective and preventive action plans under ITSM/SLA governance.
• Accountable for the functional validation of CI/CD changes, continuous regression testing, and cross‑module integration testing.
• Lead User Acceptance Testing (UAT), orchestrate key‑user training, and drive hyper‑care support loops during new rollout phases.
• Drive high‑priority functional incident calls, executing immediate operational workarounds to mitigate major system crises.
• Convert incident trends into formalized problem tickets and feature requests, collaborating with product teams to prioritise backlog items.
• Review and validate Functional Design (FD), Technical Design (TD), and automation test scripts during Knowledge Transfer (KT) checkpoints.
• Retain, document, and scale SAP O2C‑TM process knowledge within IT Operations by mentoring junior engineers and creating Knowledge Base (KB) articles.
• Partner with internal IT Performance/Project Managers, ABI Business Stakeholders, and external vendor teams across global zones.
• Lead functional validation cycles during major S4/HANA upgrades and scheduled system maintenance windows.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Electronics & Communication, Information Science, or Telecommunications.
• 8–10 years of specialized experience supporting SAP O2C and TM modules within enterprise‑scale AMS or application support frameworks.
• Deep configuration knowledge of Sales Order & Contract Management, Pricing, Credit, Dispute, and Consignment processes (core S4H SD).
• Proven expertise in Side‑car TM configuration, Freight Rate Management/Settlements, FU/FO setup, and logistical planning (advanced S4H TM Architecture).
• Exposure to Last Mile Delivery (LMD) models and route settlement automation.
• Good upstream and downstream integration knowledge linking O2C‑TM with R2R, P2P, and Master Data Management (MDM) streams.
• Advanced proficiency in SPRO configuration, complex business workflows, and master data structures.
• Ability to conduct baseline ABAP debugging and navigate BRF+ structures from a functional analysis standpoint.
• Practical experience leveraging SAP Fiori apps to execute, test, and optimise standard business processes.
• Good experience navigating ServiceNow (SNOW) for ITSM and Azure DevOps (ADO) for change management.

Skill Matrix

Mandatory Skills (Must Have)

• S4 HANA SD Configuration – Sales, Pricing, Credits
• S4 HANA TM Setup – Freight planning, settlements
• Integration Management – O2C‑TM to R2R/P2P/MDM
• ITSM & SLA Governance – Incident/Problem tracking
• Global Operations – Virtual, multi‑cultural teamwork
• Crisis Management – Root Cause Analysis (RCA)

Desirable Skills (Nice to Have)

• ABAP Code Literacy – Functional basis debugging
• BRF+ Framework – Rule creation and adjustments
• LMD Exposure – Last Mile Delivery configurations
• Agile Ecosystems – Sprint planning and velocity tracking
• Vendor Governance – Managing outsourced partners

Soft Skills

• Critical thinker and good problem‑solver
• Excellent oral and written communication skills
• Team player, self‑starter, and good analytical skills
• Good understanding of code quality, security standards, and programming best practices

Equal Employment Opportunity

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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