SambaNova Systems Looking for Regional Technical Lead – Post Sales Support at Bengaluru,[...]

SambaNova Systems; Bengaluru; On-site; USD 60,000 - 1,20,000; Full time

Job summary

Join a forward-thinking company at the forefront of AI innovation! As a Regional Technical Lead, you will play a crucial role in shaping the future of AI by providing exceptional technical support for cutting-edge products. This high-visibility position allows you to collaborate with various teams to ensure a seamless customer experience. With a focus on mentorship and technical leadership, you will assist customers in debugging machine learning models and contribute to improving support processes. If you're passionate about AI and customer success, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• 7+ years of customer support experience for enterprise customers.
• Strong understanding of AI and machine learning terminology.
• Demonstrated Linux administration and debugging skills.

Responsibilities

• Provide whole stack technical support for high-end computing environments.
• Assist and mentor junior support engineers.
• Coordinate with engineering to test new features before release.

Skills

Customer Support

AI and Machine Learning

Redhat Linux Administration

Ubuntu Linux Administration

Container-based Solutions

Shell Scripting

Python

Networking Troubleshooting

Communication Skills

Interpersonal Skills

Education

Bachelor’s Degree

Tools

Jira

Job description

The third era of AI has arrived, powered by Generative AI. Generative AI is achieving step-function increases in scale, versatility, and accuracy compared to legacy AI technologies, presenting an opportunity for organizations to fundamentally transform their business and operations.

SambaNova Suite is enabling organizations and enterprises to achieve the transformative promise of these new AI technologies with a fully integrated hardware-software system that delivers innovation across the full AI stack, including the most accurate generative AI models, optimized for enterprise and government. This creates the AI backbone for the next 10 years and beyond.

Working at SambaNova

This role presents a unique opportunity to shape the future of AI and the value it can unlock across every aspect of an organization’s business and operations. As customers adopt and implement AI solutions, this individual contributor will provide technical leadership and support of SambaNova Systems products. This is a high-visibility position where the individual contributor will be the regional support lead. This role allows for cross-functional collaboration across customer engineering, engineering, and product to ensure a smooth customer support experience.

Job Description

SambaNova is hiring a Regional Technical Lead – Post Sales Support to provide exceptional technical support leadership for SambaNova DataScale and SambaNova Suite product offerings.

This individual will be responsible for:

• Whole stack technical support of high-end computing environments
• Assist and mentor junior support engineers
• Be “the face” of SambaNova Customer Support in your geography
• Assisting customers in debugging Machine Learning Models
• Work in close relation with the global support lead and other regional leads to maintain and continuously improve support processes and procedures
• Author and/or review internal and external facing knowledge articles
• Assist engineering by testing new features before they are released
• Contribute to and review Product Documentation
• Provide feedback to engineering via Jira and Product Board
• Participate in on-call rotations as required
• Coordinate closely with site reliability engineers with the goal of reducing reactive customer issues
• Coordinate closely with field service representatives with the goal of reducing maintenance windows when they occur

Basic Qualifications

• Bachelor’s degree required and 7+ years of documented customer support experience supporting high demand enterprise customers or 10+ years of documented customer support experience supporting high demand enterprise customers.
• An understanding of AI and machine learning terminology.
• Superior relationship and customer management skills that effectively build trust.
• Exceptional communication and presentation skills that build confidence and credibility with customers.
• Excellent interpersonal, planning, and organizational skills.

Additional Required Qualifications

• Demonstrated Redhat and Ubuntu Linux administration and debugging skills.
• Demonstrated experience supporting container-based solutions.
• Demonstrated knowledge of Shell scripting and Python.
• Demonstrated knowledge of troubleshooting computer networking.

Preferred Qualifications

• Experience working in a high-growth startup
• Experience with new technologies
• A team player who demonstrates humility
• Action-oriented with a focus on speed & results
• Ability to thrive in a no-boundaries culture & make an impact on innovation

Submission Guidelines

Please note that in order to be considered an applicant for any position at SambaNova Systems you must submit an application form for each position for which you believe you are qualified.

If you are a new, recent (within the last two years), or upcoming college graduate and are interested in opportunities with SambaNova Systems, please apply through our University job listings.

EEO Policy

SambaNova Systems is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.

Customers turn to SambaNova to quickly deploy state-of-the-art AI capabilities to meet the demands of the AI-enabled world. Our purpose-built enterprise-scale AI platform is the technology backbone for the next generation of AI computing. We enable customers to unlock the valuable business insights trapped in their data. Our flagship offering, SambaNova Suite, provides the most accurate generative AI models, optimized for enterprise and government organizations, deployed on-premises or in the cloud, and adapted with an organization’s data for greater accuracy.

Headquartered in Palo Alto, California, SambaNova Systems was founded in 2017 by industry luminaries, that include hardware and software design experts from Sun/Oracle and Stanford University. Investors include SoftBank Vision Fund 2, funds and accounts managed by BlackRock, Intel Capital, GV, Walden International, Temasek, GIC, Redline Capital, Atlantic Bridge Ventures, Celesta, and several others. Visit us at sambanova.ai or contact us at [e-mail]. Follow SambaNova Systems on LinkedIn.