Salesforce Technical PM

Exavalu Solutions India Pvt Ltd; India; On-site; INR 892,800 - 1,450,800; Full time

Benefits offered by this job

Permanent remote working model

Diverse and inclusive team environment

Flexibility in work hours and arrangements

Job summary

A consulting firm is seeking a Salesforce Technical Project Manager to lead voice-enabled contact center solution delivery. This remote role requires deep Salesforce platform expertise and project management skills. Candidates should have over 5 years of Salesforce delivery experience and be familiar with Financial Services or Insurance domains. Join a diverse team that values inclusion and flexibility in work arrangements.

Qualifications

• Salesforce Technical Project Manager role with expertise in Salesforce Service Cloud Voice.
• Ability to lead planning and execution of voice-enabled contact center solutions.
• Strong project management skills and deep Salesforce platform knowledge.

Responsibilities

• Lead end-to-end Salesforce project delivery including planning and execution.
• Manage scope, schedule, budget, and risks across multiple workstreams.
• Drive Agile ceremonies including sprint planning and retrospectives.
• Oversee configuration and development activities including Flows and integrations.

Skills

Salesforce Financial Services Cloud

Sales Cloud

Service Cloud

Experience Cloud (preferred)

Salesforce security and data model

Flows and automation

Integration patterns (REST/SOAP, MuleSoft preferred)

Apex, LWC understanding

Data migration strategies

DevOps and CI/CD processes

API integrations

Agile / Scrum methodology

Risk and issue management

Resource planning

Estimation and budgeting

Change management

Jira / Azure DevOps

Confluence

Git

Copado / Gearset (preferred)

MuleSoft (nice to have)

10+ years IT experience

5+ years Salesforce delivery experience

3+ years project/program management experience

Experience in Financial Services or Insurance domain preferred

Salesforce Administrator

Salesforce Financial Services Cloud Accreditation

PMP / Scrum Master (preferred)

Salesforce Sales or Service Cloud Consultant (nice to have)

Job description

Exavalu Solutions India Pvt Ltd | Full time

Exavalu is a US based consulting firm specialized in Digital Transformation Advisory and Digital Solution Delivery for select industries like Insurance, Healthcare and Financial Services. Our Headquarters is in California, US with multiple offices across US, Canada, and delivery centres in India. We were founded by Industry executives and Consulting principals with deep industry experience that allows us to bring advisory strength and solution expertise to clients. We’re in a hyper growth trajectory growing at over 100% year on year.

Join our diverse and inclusive team where you will feel valued and motivated to contribute with your unique skills and experience.

Exavalu offers permanent remote working model as we believe in going where the right talent is.

Job Description

This is a remote position.

Overview

We are seeking a Salesforce Technical Project Manager with strong experience in Salesforce Service Cloud Voice to lead the planning, execution, and delivery of voice-enabled contact center solutions. The ideal candidate will combine deep Salesforce platform knowledge with strong project management skills to drive successful implementations, coordinate cross-functional teams, and ensure high-quality outcomes aligned with business objectives.

Project & Delivery Management

• Lead end-to-end Salesforce project delivery including planning, execution, monitoring, and closure.
• Manage scope, schedule, budget, risks, and dependencies across multiple workstreams.
• Drive Agile ceremonies including sprint planning, backlog grooming, and retrospectives.
• Ensure alignment between business requirements and technical delivery.

Technical Leadership

• Provide technical oversight across Salesforce Financial Services Cloud, Sales Cloud, and Service Cloud implementations.
• Review solution architecture, integrations, data migration, and customization strategies.
• Collaborate with architects and developers to ensure scalable and secure solutions.
• Ensure adherence to Salesforce best practices and governance standards.

Stakeholder Management

• Act as primary liaison between business stakeholders, IT teams, and leadership.
• Facilitate requirement workshops and solution discussions.
• Provide regular status updates, risk reports, and executive communications.
• Manage vendor and partner coordination if applicable.

Solution Delivery Oversight

• Oversee configuration and development activities including Flows, Apex, LWC, integrations, and security models.
• Ensure successful deployment planning and release management.
• Monitor testing cycles including SIT and UAT.
• Ensure production readiness and hypercare support.

Financial Services Domain Enablement

• Support FSC implementations including customer 360, financial accounts, relationship models, and service processes.
• Drive sales pipeline management using Sales Cloud.
• Support service operations through Service Cloud case management and omnichannel capabilities.

Quality & Governance

• Establish delivery standards, coding best practices, and documentation governance.
• Track KPIs, SLAs, and project success metrics.
• Ensure compliance with security and regulatory requirements.
• Drive continuous improvement initiatives.

Required Skills

• Salesforce Financial Services Cloud
• Sales Cloud
• Service Cloud
• Experience Cloud (preferred)
• Salesforce security and data model
• Flows and automation
• Integration patterns (REST/SOAP, MuleSoft preferred)
• Apex, LWC understanding (not necessarily hands‑on coding)
• Data migration strategies
• DevOps and CI/CD processes
• API integrations
• Agile / Scrum methodology
• Risk and issue management
• Resource planning
• Estimation and budgeting
• Change management
• Jira / Azure DevOps
• Confluence
• Git
• Copado / Gearset (preferred)
• MuleSoft (nice to have)
• 10+ years IT experience
• 5+ years Salesforce delivery experience
• 3+ years project/program management experience
• Experience in Financial Services or Insurance domain preferred
• Salesforce Administrator
• Salesforce Financial Services Cloud Accreditation
• PMP / Scrum Master (preferred)
• Salesforce Sales or Service Cloud Consultant (nice to have)

Requirements

We are seeking a Salesforce Technical Project Manager with strong experience in Salesforce Service Cloud Voice to lead the planning, execution, and delivery of voice-enabled contact center solutions. The ideal candidate will combine deep Salesforce platform knowledge with strong project management skills to drive successful implementations, coordinate cross-functional teams, and ensure high-quality outcomes aligned with business objectives.

Diversity Inclusion: At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career. Exavalu also promotes flexibility depending on the needs of employees, customers and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely. We also have a welcome back program to help people get back to mainstream after a long break due to health or family reasons.