Salesforce Tech Architect

ADV TECHMINDS; Gurugram District; Hybrid; INR 1,800,000 - 2,500,000; Full time

Job summary

ADV TECHMINDS is seeking a seasoned professional who has led contact center telephony transitions, with strong Genesys Cloud Telephony expertise, to drive end-to-end migration projects.

You will plan, coordinate with stakeholders, oversee system integrations with CRM and enterprise apps, provide architectural leadership to distributed teams in a hybrid delivery model, and ensure minimal business disruption through proactive risk management.

Qualifications

• Minimum 5 years of experience in contact center architecture and telephony solutions.
• Led at least 2 full-cycle contact center telephony transitions.
• Hands-on expertise with Genesys Cloud Telephony platform.
• Strong knowledge of telephony systems, cloud tech, and integration frameworks.
• Excellent communication, leadership, and stakeholder management.
• Ability to work in a hybrid setup and manage distributed teams.

Responsibilities

• Lead the planning and execution of full-cycle contact center telephony transition projects.
• Define current state, future state, and design a robust migration roadmap.
• Provide technical leadership and architectural guidance on Genesys Cloud Telephony platform.
• Oversee integration between telephony systems and CRM/enterprise apps.
• Coordinate across internal and external teams to minimize business disruption.
• Identify risks and mitigation strategies, and track timelines.
• Collaborate with IT, operations and client stakeholders for successful delivery.
• Stay updated on trends and recommend best practices in contact center tech.

Skills

Contact center architecture

Telephony solutions

Genesys Cloud

Integration frameworks

Communication

Leadership

Stakeholder management

Hybrid work

Tools

Genesys Cloud Telephony

Job description

We are looking for a seasoned professional who has successfully led contact center telephony

transitions. The ideal candidate should have strong expertise in the Genesys Cloud Telephony

platform and must have led at least two end-to-end contact center telephony transition projects.

The role requires a solid understanding of contact center architecture, integration strategies, and

hands-on experience in managing large-scale telephony migrations.

Key Responsibilities:

Lead the planning and execution of full-cycle contact center telephony transition projects.

Work closely with stakeholders to understand current state, define future state, and design a

robust migration roadmap.

Provide technical leadership and architectural guidance on the Genesys Cloud Telephony

platform.

Oversee integration efforts between telephony systems and CRM/other enterprise applications.

Ensure smooth transition with minimal business disruption by coordinating across internal and

external teams.

Identify risks, propose mitigation strategies, and ensure adherence to project timelines.

Collaborate with internal IT, operations, and client stakeholders to ensure successful delivery.

Stay updated on emerging trends in contact center technologies and recommend best practices.

Qualifications:

Minimum 5 years of experience in contact center architecture and telephony solutions.

Proven experience in leading at least 2 full-cycle contact center telephony transitions.

Strong hands-on expertise with Genesys Cloud Telephony platform is a must.

Good understanding of telephony systems, cloud technologies, and integration frameworks.

Excellent communication, leadership, and stakeholder management skills.

Ability to work in a hybrid setup and manage distributed teams.