Salesforce Service Cloud Developer

Tata Consultancy Services; Pune District; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Tata Consultancy Services in Pune invites experienced professionals to join our Salesforce Service Cloud support team. The role involves handling multi-channel customer service requests, troubleshooting technical issues, and delivering timely resolutions on-site in Pune.

The ideal candidate will have 5+ years in customer service, strong communication skills, and the ability to collaborate with internal teams to resolve complex cases.

Qualifications

• Minimum 5+ years of experience in customer service.
• Experience handling multi-channel customer service and case management.
• Proficiency with Salesforce Service Cloud.
• Strong problem-solving and troubleshooting abilities.

Responsibilities

• Manage customer service requests through various channels (email, chat, phone) using Salesforce Service Cloud.
• Resolve customer issues by troubleshooting technical problems and providing timely solutions.
• Collaborate with internal teams to resolve complex cases that require escalation.
• Analyze data from Salesforce reports to identify trends and areas for improvement in the customer service process.
• Develop strong relationships with customers by providing excellent communication skills.

Skills

Customer service

Troubleshooting

Communication skills

Multi-channel support

Tools

Salesforce Service Cloud

Salesforce CRM

Job description

Walk In Invitation :: TCS :: Salesforce service cloud: Pune :: 08-AUG-2026 (Saturday)

Location - Pune (Face to Face Interview)

Exp - 5+

• Manage customer service requests through various channels (email, chat, phone) using Salesforce Service Cloud.
• Resolve customer issues by troubleshooting technical problems and providing timely solutions.
• Collaborate with internal teams to resolve complex cases that require escalation.
• Analyze data from Salesforce reports to identify trends and areas for improvement in the customer service process.
• Develop strong relationships with customers by providing excellent communication skills.