Salesforce Service Cloud

Tata Consultancy Services; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Consultancy Services in Pune invites an experienced Salesforce Service Cloud professional to join our customer service operations. You will handle requests across email, chat, and phone, troubleshoot issues, and work with internal teams to resolve complex cases, while leveraging Salesforce reports for insights.

The ideal candidate has 5+ years of hands-on experience with Salesforce Service Cloud, strong communication skills, and a data-driven mindset.

Qualifications

• Experience handling customer service requests across multiple channels (email, chat, phone).
• Proficient in troubleshooting technical issues within Salesforce Service Cloud.

Responsibilities

• Manage customer service requests through Salesforce Service Cloud channels.
• Resolve issues by troubleshooting and providing timely solutions.
• Collaborate with internal teams; escalate complex cases as needed.
• Analyze Salesforce reports to identify trends and areas for improvement.

Skills

Salesforce Service Cloud

Customer service

Troubleshooting

Data analysis

Communication

Tools

Salesforce CRM

Job description

Roles and Responsibilities

Walk In Invitation :: TCS :: Salesforce service cloud: Pune :: 08-AUG-2026 (Saturday)

Location - Pune (Face to Face Interview)

Exp - 5+

• Manage customer service requests through various channels (email, chat, phone) using Salesforce Service Cloud.
  
• Resolve customer issues by troubleshooting technical problems and providing timely solutions.
  
• Collaborate with internal teams to resolve complex cases that require escalation.
  
• Analyze data from Salesforce reports to identify trends and areas for improvement in the customer service process.
  
• Develop strong relationships with customers by providing excellent communication skills.