Salesforce Service Cloud BA | Brillio | Remote |

PradeepIT Consulting Services Pvt Ltd; India; Remote; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading consulting firm is seeking a Salesforce Service Cloud Business Analyst to work remotely. The ideal candidate will have over 6 years of experience with Salesforce, strong BA skills, and excellent communication abilities. Responsibilities include gathering client requirements, participating in meetings, and employing automation techniques. This role offers the opportunity to work on multiple projects and contribute to innovative business solutions.

Qualifications

• 6+ years of experience required.
• Hands-on experience configuring Salesforce or similar CRM Products.
• Good communication skills and ability to work with clients.

Responsibilities

• Gather and define business requirements with clients.
• Participate in meetings, including requirement sessions and user acceptance testing.
• Evaluate and incorporate new technologies.

Skills

Salesforce Service Cloud

User Stories

JIRA

Agile Methodology

Automation

Excellent communication

Tools

Salesforce

Data management tools

Job description

About the job Salesforce Service Cloud BA | Brillio | Remote |

Role: Salesforce Service Cloud BA

Experience: 6+ years

Shift timings: 6-00 PM to 3-00 AM

Locations: Remote

Number of Positions: 01

Roles and Responsibilities:

Salesforce Service Cloud hands on and Amazon Connect good to have

BA Skills (User Stories, JIRA, Agile Methodology)

Experience using Salesforce or similar CRM Products to develop client or business solutions

Hands on experience configuring Salesforce or similar CRM Product, including workflows,

Work with clients and end-users to gather, understand, and define business requirements.

Good to have any Salesforce certification.

Hands-on Experience in automation such as Workflow, Process builder, and Flows (In- depth knowledge is Mandatory)

Evaluate and incorporate new technologies into new and existing frameworks and solutions

as applicable Collaborate with and mentor members of the team and other co-workers

Participate in key meetings with clients including requirement sessions, system demos user

acceptance testing, and end-user training.

Good to have coding skills but not mandatory

Must have experience in handling multiple projects and deliver them on time.

Excellent communication skills and ability to communicate at all levels of the organization

Ability to translate business requirements into technical deliverable

Strong Experience in working with Data management tools

Strong documentation, prioritization and training skills.