Salesforce Engagement Lead (Business Analysis + Project Management)
mindZvue
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Benefits offered by this job
Job summary
mindZvue in Pune and Indore is seeking a seasoned Salesforce Business Analyst to own discovery, requirements, and solution design for complex CRM initiatives. This role emphasizes end-to-end delivery, stakeholder alignment, and strong domain knowledge.
You will lead workshops, define BRDs and process flows, and mentor a team of analysts while advancing AI-assisted analysis and adoption strategies in a hybrid client-engaged environment.
Qualifications
- 6+ years as Salesforce BA / CRM consultant with 2+ years leading projects
- Proven client-facing discovery and solutioning on mid-to-large Salesforce implementations
- Experience in a consulting/SI partner environment preferred.
Responsibilities
- Lead business discovery and workshops across Salesforce initiatives
- Define BRDs, FSDs, and solution blueprints ensuring business/tech alignment
- Act as solution owner for stakeholders from discovery through adoption
- Leverage AI tools to accelerate analysis and UAT planning
Skills
Tools
Job description
Employment Type: Full-Time
Experience: 6+ Years
Work Model: Hybrid (3 Days Work From Office per Week | 2 Days Work From Home per Week)
Own the Engagement. Lead the Analysis. Deliver More—Together.
Location: Pune (Hybrid) | Indore (Hybrid)
Lead business discovery, requirement definition, and solution design workshops across complex Salesforce initiatives (Sales, Service, Experience, and Revenue Cloud).
Own end-to-end solution definition — BRDs, FSDs, process flows, user journeys, and solution blueprints — ensuring alignment between business goals and technical delivery.
Act as the solution owner and trusted advisor for client stakeholders from discovery through adoption.
Use AI tools to accelerate requirement analysis, user-story generation, and UAT planning — and coach the team to do the same.
Plan and manage project scope, sprint cadence, budgets, and timelines across parallel workstreams.
Run Agile (Scrum) ceremonies, backlog grooming, sprint planning, and status governance with clients and internal leadership.
Proactively manage risks, dependencies, change requests, and escalations — protecting both client outcomes and mindZvue commercial health.
Drive UAT strategy, go-live readiness, and adoption/change management.
Lead and mentor a team of Business Analysts and delivery team members — goal setting, feedback, and career growth conversations.
Build delivery standards, templates, and reusable assets that raise the bar across the practice.
6+ years of experience as a Salesforce Business Analyst / CRM Consultant, with at least 2 years managing projects or workstreams.
Proven success leading client-facing discovery and solutioning on mid-to-large Salesforce implementations.
Prior experience in a consulting / SI partner environment is highly preferred.
Deep knowledge of Salesforce platform capabilities and best practices; hands‑on configuration experience (objects, automation, security).
Strong command of business process modeling, requirement elicitation, and documentation standards.
Practical project management skills — estimation, resource planning, RAID management, and status reporting (Jira, Smartsheet, or similar).
Comfort with AI‑assisted analysis and documentation tools; genuine curiosity about Agentforce and GenAI use cases.
Demonstrated ability to lead teams, influence senior stakeholders, and drive decisions without formal authority.
Excellent presentation, negotiation, and executive‑communication skills.
Salesforce Business Analyst Certification (Must Have)
PMP / PRINCE2 / CSM / SAFe or Salesforce Administrator certifications are a strong plus.
We are a Salesforce Summit (Platinum) Partner, Great Place to Work® Certified, and ISO-certified organization — and we are building one of the most AI‑native Salesforce consultancies in the ecosystem.
At mindZvue, AI is not a buzzword on a slide — it is how we work every day:
AI‑Assisted Engineering — Our teams build with AI pair‑programming as a standard part of the delivery toolkit, shipping faster with higher quality.
Agentforce & GenAI Practice — We design and deliver Agentforce agents, Data Cloud, and GenAI‑powered customer experiences for global enterprises.
Internal AI Platforms — Every mindZvue employee gets access to our home‑grown AI tools enterprise‑grade AI in your hands from day one.
Learn AI by Doing — You won't just read about the AI wave; you will ride it — on real client projects, with real tools, backed by structured enablement and certifications.
Hybrid Work Model — 3 days Work From Office + 2 days Work From Home per week
AI Tooling for Everyone — AI‑assisted development tools, and internal AI platforms as part of your daily toolkit
Meal Card — ₹3,000 per month
Paid Time Off (PTO) — 22 days annually
Monthly Wellness + Phone Reimbursement — ₹2,000 per month
Women's Wellness Leave — 1 paid leave per quarter for self‑care
Comprehensive Health Insurance — Corporate + Parental coverage
A culture that truly values learning, inclusion, flexibility, and well‑being
If you're obsessed with Salesforce, energized by Agentforce and GenAI, and want to build with the best AI tooling in the industry — mindZvue is your next destination.
https://mindzvue.com/life-at-mz/
https://www.linkedin.com/company/mindZvue
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