Salesforce Consultant

IDRMS Technologies Pvt Ltd; Bengaluru; On-site; INR 6,75,000 - 9,00,000; Full time

Job description

Join to apply for the Salesforce Consultant role at IDRMS Technologies Pvt Ltd

Join to apply for the Salesforce Consultant role at IDRMS Technologies Pvt Ltd

We’re looking for a talented and motivated Salesforce Consultant / Business Analyst to join our growing CRM team. If you have hands-on experience in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud (mandatory), and a passion for helping businesses improve customer experiences, we want to hear from you!

This role offers a unique opportunity to work across multiple Salesforce platforms, gather business requirements, configure CRM solutions, and drive meaningful digital transformation.

• Collaborate with business stakeholders to gather, analyze, and document CRM requirements.
• Configure Salesforce platforms including:

Service Cloud (Mandatory)

Marketing Cloud (Mandatory)

• Experience Cloud
• Manufacturing Cloud
• Agentforce (AI insights, workflow automation)
• Create business requirement documents (BRDs), user stories, and process flows (using Lucidchart or similar).
• Support solution design, implementation, testing (UAT), deployment, and user training.
• Build dashboards, reports, custom flows, and automation to meet business objectives.
• Ensure all solutions are scalable, secure, and aligned with best practices.
• Communicate effectively with both technical teams and business users.

Required Skills and Qualifications

• 1–5 years of hands-on experience as a Salesforce Consultant, Admin, or Business Analyst.
• Proven experience in Sales Cloud, Service Cloud, and Marketing Cloud (mandatory).
• Familiarity with Experience Cloud, Manufacturing Cloud, CRM Analytics, and Agentforce (nice to have).
• Excellent verbal and written communication skills with strong client-facing abilities.
• Strong documentation and process mapping skills (Lucidchart or equivalent).
• Knowledge of Salesforce automation tools like Flow, Process Builder, and Reports/Dashboards.
• Ability to translate business requirements into functional Salesforce solutions.

Preferred Certifications

• Salesforce Service Cloud Consultant
• Salesforce Marketing Cloud Email Specialist or Consultant
• Experience Cloud or Manufacturing Cloud certifications are a bonus
• Work with a highly skilled Salesforce team on enterprise-level implementations.
• Opportunity to grow your career into advanced consulting, architecture, or product management.
• Access to continuous learning, training, and Salesforce certifications.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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