Salesforce Business System Analyst

Intuitive; Bengaluru; On-site; INR 1,400,000 - 1,900,000; Full time

Job summary

Intuitive is seeking an experienced Salesforce Business Analyst to translate business needs into scalable Salesforce solutions. You will lead design sessions, document technical solutions, and balance out-of-the-box features with custom development to meet business objectives.

You will collaborate with business teams, process experts, IT, and system admins to drive UAT, go-live planning, and post-launch support. A strong BA background on SFDC and excellent communication skills are essential.

Qualifications

• 10+ years total, 6+ years on Salesforce in a Business Analyst role
• Bachelor’s degree in business, computer science or related field
• Proficient in MS Office Suite (Excel, Word & PowerPoint)
• Understanding of systems analysis
• Excellent written and verbal communication skills
• Ability to multi-task in a fast-paced environment
• Hands-on configuration experience on SFDC Platform
• Able to work independently with cross-functional impacts and attention to detail
• Think proactively to identify solutions to drive business needs

Responsibilities

• Translate business requirements into well designed Salesforce solutions that best leverage the platform
• Lead technical design sessions, designing and documenting technical solutions aligned with business objectives
• Evaluate out-of-the-box Salesforce features vs. custom development for business requirements
• Partner with Business teams and Process Experts to write requirements for various Business Functions
• Engage with System and Process experts to identify solutions to business pain points
• Hands-on configuration experience on SFDC Platform
• Drive system-related project execution with IT teams; measure and document business results
• Lead UAT planning, execution, and go live
• Collaborate with stakeholders, IT, and System Admins to prepare for Go-Live and post-launch support

Skills

Salesforce BA

Systems Analysis

Communication

MS Office

UAT & Go-Live

Independent Working

Education

Bachelor’s degree (business / CS / related)

Tools

AppExchange

SFDC Platform

Job description

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Responsibilities

• Translate business requirements into well designed Salesforce solutions that best leverage the platform
• Lead technical design sessions, designing and documenting technical solutions that are aligned with the business objectives
• Ability to leverage out-of-the-box Salesforce features vs. custom development for business requirements.
• Partner with Business teams and Process Experts to write requirements for various Business Functions
• Engagement with System and Process experts to help identify solutions to business pain points
• Hands-on configuration experience on SFDC Platform
• Drive systems-related project execution in direct partnership with IT (system administrators and development scrum teams); measure and document business results achieved through solution implementation
• Lead UAT business planning, execution, and go live
• Partner with project stakeholders, IT, and System Administrator teams to prepare for Go-Live and post-go live support

Qualifications

Required Skills/Experience

• Overall 10+yrs and 6+ years’ of relevant experience working within the Salesforce platform in a Business Analyst role
• Bachelor’s degree in business, computer science or related field
• Proficient in Microsoft Office Suite including Excel, Word & PowerPoint
• Understanding of systems analysis
• Excellent written and verbal communication skills
• Ability to multi-task and perform effectively in a fast-paced environment
• Able to work independently and consider cross-functional and downstream impacts with close attention to detail
• Ability to think proactively and identify solutions to drive business needs
• Must have hands-on configuration experience on SFDC Platform

Desired Skills/Experience

• AppExchange packages is preferred
• Systems Analyst or Consulting experience preferred
• Process workflows experience.
• Business analysis experience.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

Candidate’s Qualifications, Consistent With Applicable Law.

Shift: Day