Field Service Engineer

Intuitive; Hyderabad; Sur place; INR 900 000 - 1 300 000; Plein temps

Résumé du poste

Intuitive Surgical, a leader in robotic-assisted surgery, seeks a Field Service Engineer II to manage customer technical relations post-sale in an assigned territory. You will become a da Vinci Surgical technical expert across system platforms, coordinate installation planning, schedule on-site visits, troubleshoot complex systems, provide training, and handle service contracts and spare parts logistics.

Travel up to 25% and lifting up to 37 kgs may be required.

Qualifications

• College degree in applied science or engineering preferred; or equivalent training/experience in engineering or applied science
• 3-7 years of experience as a Field Service Engineer required, experience with medical devices preferred
• Strong written and oral communication skills
• Good interpersonal skills
• Good administrative and record keeping skills
• Good knowledge of Operating Room protocol
• Track record of solid customer relationships with Surgeons and Hospital staff
• Well versed at presenting the value proposition of Intuitive Surgical’s service offerings
• Proven ability to independently troubleshoot complex electro-mechanical systems
• An ability to travel up to 25%, dependent upon account distribution
• Able to lift 37 Kgs.

Responsabilités

• Become a da Vinci® Surgical technical expert across all system platforms.
• Analyze customer’s requirements to ensure effective system installation by providing pre-site planning and installation coordination with the customer.
• Ability to autonomously manage and schedule both planned and unplanned appointments with customers to ensure maximum system reliability and uptime.
• Assess and determine follow-up visits to ensure maximum system reliability.
• Identify, make recommendations, and provide feedback to Product Support/Engineering on product or process improvements.
• Provide technical training and support in an Operating Room environment as required.
• Manage administrative duties including Spare Parts Inventory, RMAs, calibration, training docs, maintenance scheduling, contracts and data in the escalation database.
• Support Sales Training and Marketing events by analyzing potential issues and developing independent strategies to resolve.

Description du poste

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:
Intuitive Surgical is widely considered the most exciting medical device company in the world
today. Surgeons worldwide are changing the way surgery is performed by utilizing our robotic
surgical device, the
da Vinci® Surgical System, to enhance their surgical precision and greatly
improve patient benefits. We have attracted some of the best and brightest on our team and now
we are seeking a
da Vinci® Field Service Engineer II manage Customer Technical Relations
after the point of Sale on All Intuitive Surgical Products, in an assigned territory. This position will
require you to work independently, manage and prioritize technical escalations, and establish and
maintain expectations with both the direct customer and other Intuitive surgical employees.

• Become a da Vinci® Surgical technical expert across all system platforms.
• Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
• Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.
• Use discretion and independent judgement when assessing the functionality and Repairing Intuitive Surgical products.
• Ability to identify, make recommendations, and or provide feedback to Product Support and Product Engineering on Product or process enhancements that addresses customer concerns.
• Use discretion and independent judgement when assessing customer training needs with respect to technical training in an Operating Room environment, and provide both technical training and or technical support as required.
• Independently manage all administrative duties of role which include but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
• Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve

Qualifications

Skill/Job Requirements:

• College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science
• 3-7 years of experience as a Field Service Engineer required, experience with medical devices preferred
• Strong written and oral communication skills
• Good interpersonal skills
• Good administrative and record keeping skills
• Good knowledge of Operating Room protocol
• Track record of solid customer relationships with Surgeons and Hospital staff
• Well versed at presenting the value proposition of Intuitive Surgical’s service offerings
• Proven ability to independently troubleshoot complex electro-mechanical systems
• An ability to travel up to 25%, dependent upon account distribution
• Able to lift 37 Kgs.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’sstart date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.