Sales Support Sr Anlyst

CBRE Group, Inc.; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

CBRE Group, Inc. is seeking a Sales Support Senior Analyst in Hyderabad to manage client relationships, address needs, and coordinate with BSO departments to deliver high-quality service.

The role emphasizes resolving escalated issues and maintaining reporting to enhance the client experience. The candidate should have strong communication, problem-solving, and leadership skills, with proven ability to coordinate stakeholder activities and ensure deadlines are met.

Qualifications

• Bachelor’s degree required. A minimum of 2-5 years of relevant experience required.
• Ability to comprehend, analyze, and interpret complex business situations.
• Strong verbal and written communication skills, with the ability to explain complex business processes, CBRE practices, and real estate concepts to diverse audiences.

Responsibilities

• Coordinate with operations team to ensure they deliver high-quality service. Identify training opportunities for operations team.
• Address escalated client concerns and identify effective solutions. Handle challenging situations with professionalism and efficiency.
• Maintain clear and open communication with clients to understand their needs and expectations.
• Collect and analyze client feedback to identify areas for improvement.
• In-depth knowledge of Microsoft Office products. Strong organizational skills.

Skills

Team coordination

Issue resolution

Communication

Feedback analysis

Strong organizational skills

Education

Bachelor’s degree

Tools

Adobe Creative Suite

Job description

Why CBRE Business Services Organization (BSO):

When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.

At CBRE- Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact.

CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential.

Job Title – Sales Support Sr Analyst

About the Role:

This role is responsible for managing client relationships, addressing their needs and issues, ensuring customer satisfaction, and coordinating with all BSO departments to meet clients’ needs. Responsibilities will include resolving escalated issues and creating and maintaining reporting to enhance the client experience. Effective communication, problem-solving and leadership skills are crucial, along with the ability to strategize and implement effective client care processes. This role focuses on creating an environment that enables the Platform and Delivery Teams to successfully deliver value-added services for all our clients.

What You’ll Do:

• Team Coordination: Coordinate with operations team to ensure they deliver high-quality service. Identify training opportunities for operations team.
• Issue Resolution: Address escalated client concerns and identify effective solutions. Handle challenging situations with professionalism and efficiency.
• Communication: Maintain clear and open communication with clients to understand their needs and expectations.
• Feedback Analysis: Collect and analyze client feedback to identify areas for improvement.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.Strong organizational skills with an inquisitive mindset.

What You'll Need:

• A core understanding of each of the CBRE business lines, and the BSO standard/core service catalogs preferred, but not required. As a part of the BSO Leadership team, they will team with the other leaders to deliver value to the CBRE business lines.
• Ability to comprehend, analyze, and interpret complex business situations. Ability to respond effectively to the most sensitive issues.
• Ability to serve as a primary point of contact for internal and external stakeholders, responding to inquiries with professionalism, accuracy, and a customer-focused approach.
• Strong verbal and written communication skills, with the ability to explain complex business processes, CBRE practices, and real estate concepts to diverse audiences.
• Strong working knowledge of Adobe Creative Suite, including InDesign, Illustrator, and Photoshop, with the ability to edit, enhance, and quality-check marketing collateral and pitch materials.
• Proven ability to coordinate and manage multiple priorities simultaneously, including scheduling meetings, coordinating stakeholder availability, tracking deliverables, and ensuring deadlines are met.
• Bachelor’s degree required. A minimum of 2-5 years of relevant experience required. Global and large-team management experience preferred but not required.

Our Values in Hiring:

At CBRE, we are committed to fostering a culture where everyone feels they belong.

We value diverse perspectives and experiences, and we welcome all applications.

CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE):

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com. We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at https://ir.cbre.com. Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.