Sales Support Specialist Pune, India - Sales

Socotra, Inc.; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Avalara is seeking a Customer Sales Support specialist to empower our EMEA GTM team by enabling Account Managers and Customer Success Managers to deliver outstanding experiences across the region. You will craft presentations, build account plans, and develop strategic materials that help articulate value and deepen relationships with existing customers.

Join a fast-paced, AI-first company that values clarity, cross-functional collaboration, and continuous improvement in how we communicate value

Qualifications

• 1–2 years of experience in content, sales support, business analysis, or account management adjacent role.
• Exceptional ability to structure complex information into clear, visually compelling narratives.
• Strong proficiency in PowerPoint or equivalent; design tools a plus.
• Excellent written communication with a high attention to detail.
• Ability to manage multiple projects and prioritise effectively across a busy team.
• Comfortable working cross-functionally and building relationships with stakeholders across sales, success, and product.
• Curious, proactive, and comfortable working in a fast-paced, dynamic environment.

Responsibilities

• Design and produce high-quality, customer-ready presentation decks for use by CAMs and CSMs in meetings, QBRs, and strategic reviews
• Develop structured account plans and strategic planning documents that support the team in managing and growing existing customer relationships
• Work closely with CAMs and CSMs across EMEA to understand account context and translate it into clear, coherent materials.
• Maintain and improve a library of reusable templates, slide assets, and strategic frameworks for the wider account team
• Gather inputs from multiple internal stakeholders - including sales, product, and customer success - and distil them into cohesive narratives
• Support the preparation of customer-facing business reviews and executive-level presentations
• Ensure all materials are consistent with Avalara's brand, messaging, and strategic positioning
• Contribute to continuous improvement of how the team communicates value to customers
• Leverage AI tools to streamline the creation of strategic materials and identify opportunities to support CAMs and CSMs in customer-facing interactions, contributing to improved CPO scoring and CSAT

Skills

Storytelling & Narrative design

Cross-functional collaboration

Written communication

Tools

PowerPoint

Design tools

Job description

What You'll Do

We are looking for a Customer Sales Support specialist to support our EMEA GTM org and playing a vital role in enabling our Customer Account Managers (CAMs) and Customer Success Managers (CSMs) to deliver outstanding experiences to our customers across the EMEA region.

In this role, you will be the engine behind the content and strategy that powers our customer-facing conversations. You will craft compelling presentations, build structured account plans, and develop strategic materials that help our account teams clearly articulate value, drive alignment, and deepen relationships with existing customers.

What Your Responsibilities Will Be

• Design and produce high-quality, customer-ready presentation decks for use by CAMs and CSMs in meetings, QBRs, and strategic reviews

• Develop structured account plans and strategic planning documents that support the team in managing and growing existing customer relationships

• Work closely with CAMs and CSMs across EMEA to understand account context and translate it into clear, coherent materials.

• Maintain and improve a library of reusable templates, slide assets, and strategic frameworks for the wider account team

• Gather inputs from multiple internal stakeholders - including sales, product, and customer success - and distil them into cohesive narratives

• Support the preparation of customer-facing business reviews and executive-level presentations

• Ensure all materials are consistent with Avalara's brand, messaging, and strategic positioning

• Contribute to continuous improvement of how the team communicates value to customers

• Leverage AI tools to streamline the creation of strategic materials and identify opportunities to support CAMs and CSMs in customer-facing interactions, contributing to improved CPO scoring and CSAT

What You'll Need To Be Successful

• 1–2 years of experience in a content, sales support, business analysis, or account management adjacent role

• Exceptional ability to structure complex information into clear, visually compelling narratives

• Strong proficiency in PowerPoint or equivalent presentation tools; experience with design tools is a plus

• Excellent written communication skills with a high attention to detail

• Ability to manage multiple concurrent projects and prioritise effectively across a busy team

• Comfortable working cross-functionally and building relationships with stakeholders across sales, success, and product

• Curious, proactive, and comfortable working in a fast-paced, dynamic environment.

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You'll bring experience using AI and AI-related technologies, ready to thrive here.

• You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We'll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversit y

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.

We're An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.