Sales Support Specialist

Maersk; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Maersk in Pune, India is seeking a Sales Support Specialist who partners with the Sales team to deliver end-to-end support, enhance the customer experience, and drive commercial initiatives that contribute to growth.

You will engage customers by phone and email, manage cases to resolution, collaborate with cross-functional stakeholders, and provide data-driven recommendations to improve service quality and revenue retention.

Qualifications

• Bachelor's degree in Business, Commerce, Supply Chain, Logistics, Marketing, or related field.
• 2-5 years of experience in Sales Support, Customer Service, Customer Success, Commercial Operations, or related functions.
• Experience working in a dynamic, customer-facing environment.

Responsibilities

• Act as an extension of the Sales team, delivering end-to-end sales support and ensuring seamless execution of commercial activities.
• Engage directly with customers via phone, email, and case management platforms to address inquiries and support business needs.
• Deliver a high-quality customer experience while adhering to company policies and service standards.
• Partner with Customer Success, Sales, Sales Operations, CX, Disputes, and other stakeholders to resolve requests efficiently.
• Manage customer cases through to resolution with timely follow-up and proactive communication.
• Identify risks, bottlenecks, and recurring issues to improve service delivery.
• Analyze customer portfolios, trends, and market opportunities to support revenue retention and growth.
• Identify opportunities to increase share of wallet through insights, cross-selling, and upselling support.
• Monitor account performance and provide actionable recommendations to stakeholders.
• Leverage customer feedback to drive continuous improvement initiatives.
• Support business transformation projects and process optimization efforts.
• Promote best practices to enhance efficiency, service quality, and customer satisfaction.
• Maintain accurate customer, sales, and case records across CRM and business systems.
• Ensure data integrity, compliance, and reporting accuracy.

Skills

Customer-centric mindset

Stakeholder management

Communication skills

Relationship building

Problem solving

Analytical ability

CRM systems

Case management tools

Microsoft Office

Education

Bachelor's degree in Business/Commerce/Supply Chain/Logistics/Marketing

Tools

CRM systems

Case management tools

Microsoft Office

Job description

As part of the Contract Management & Sales (CMS) organization, the Sales Support Specialist serves as a strategic partner to Sales by driving commercial excellence, enhancing customer experience, and enabling business growth. The role acts as an extension of the frontline sales team, engaging directly with customers through phone and email while collaborating with cross-functional stakeholders to deliver seamless sales support, resolve customer needs, and execute key commercial initiatives. Through proactive customer engagement, stakeholder management, and data-driven insights, the Sales Support Specialist helps strengthen customer relationships, unlock growth opportunities, and contribute to revenue retention and expansion.

Sales Support & Customer Engagement

• Act as an extension of the Sales team, delivering end-to-end sales support and ensuring seamless execution of commercial activities.
• Engage directly with customers via phone, email, and case management platforms to address inquiries and support business needs.
• Deliver a high-quality customer experience while adhering to company policies and service standards.

Stakeholder Management & Issue Resolution

• Partner closely with Customer Success Partners, Sales, Sales Operations, CX, Disputes, and other stakeholders to resolve customer requests efficiently.
• Manage customer cases through to resolution, ensuring timely follow-up and proactive communication.
• Identify and mitigate risks, bottlenecks, and recurring issues to improve service delivery.

Commercial Support & Business Growth

• Analyze customer portfolios, business trends, and market opportunities to support revenue retention and growth.
• Identify opportunities to increase share of wallet through customer insights, cross-selling, and upselling support.
• Monitor account performance and provide actionable recommendations to stakeholders.

Process Improvement & Operational Excellence

• Leverage customer feedback and data insights to drive continuous improvement initiatives.
• Support business transformation projects and process optimization efforts.
• Promote best practices to enhance efficiency, service quality, and customer satisfaction.

Data Management & Reporting

• Maintain accurate customer, sales, and case records across CRM and business systems.
• Ensure data integrity, compliance, and reporting accuracy to support informed decision-making.

Qualifications & Experience

• Bachelor's degree in Business, Commerce, Supply Chain, Logistics, Marketing, or a related field.
• 2-5 years of experience in Sales Support, Customer Service, Customer Success, Commercial Operations, or related functions.
• Experience working in a dynamic, customer-facing environment.

Key Skills

• Customer-centric mindset with strong stakeholder management capabilities.
• Excellent communication, relationship-building, and problem-solving skills.
• Strong commercial acumen and analytical ability.
• Experience with CRM systems, case management tools, and Microsoft Office applications.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Continuous improvement mindset with a focus on business impact.

Success Measures

• Customer satisfaction and service excellence.
• Timely resolution of customer inquiries and cases.
• Stakeholder satisfaction and collaboration effectiveness.
• Revenue retention and growth support.
• Data accuracy, process compliance, and operational efficiency.
• Delivery of measurable process improvements.

This role is ideal for a commercially minded, customer-focused professional who thrives on solving problems, building relationships, and enabling sales success while contributing directly to customer growth and business performance.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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