Sales Representative Institutional Territory Business Executive

Novartis AG; India; On-site; INR 500,000 - 800,000; Full time

Job summary

Novartis AG in India is seeking a field-sales professional to drive sales growth by engaging with healthcare professionals and stakeholders. The role focuses on building deep relationships, delivering value, and advancing patient access through compliant, ethical customer interactions.

You will lead data-informed outreach to identify high-potential customers and orchestrate multi-channel engagement while upholding Novartis ethics and compliance standards.

Responsibilities

• Drive competitive sales growth by identifying high-potential customers through data-based targeting and engagement.
• Engage and build relationships with HCPs and stakeholders to influence prescription decisions.
• Deliver value-focused, customer-centric experiences across in-person and virtual interactions.
• Share customer insights with internal teams to support campaigns and plans.
• Follow up on customer feedback and translate responses into actions that create additional value.
• Act with integrity and adhere to Novartis ethics in all customer interactions.

Skills

Communication

Relationship building

Negotiation

Cross-functional coordination

Customer insights

Job description

Job Description:

Job Description Summary

-The Sales Representative is a leading driver of our customer interactions and sales performance They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

Key Responsibilities:

• Drive Competitive Sales Growth
• Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
• Drive sales performance through the skilful orchestration of positive customer experiences
• Engage and Build Relationships.
• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities.
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.
• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time).
• Develop Deep Customer Insights and Understanding -Gather insights on the customer’s business to uncover what is important to them.
• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans.
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans.
• Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas, do the right thing and speak up when things don't seem right. Live by Novartis Code of Ethics and Values and Behaviors.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable)

Essential Requirements:

• To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes.

Skills Desired

Commercial Excellence, Communication, Compliance Governance, Conflict Management, Cross-Functional Coordination, Cross-Functional Work, Customer Insights, Influencing Skills, Key Account Management, Negotiation, Professional Ethics, Sales Techniques, Technical Knowledge