Sales Ops Analyst

Accenture PLC; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

Accenture is seeking Sales Operations professionals to drive conversion of historic enquiries and re-engage former students. The role focuses on structured outbound calling, counselling, and lead nurturing to complete applications and identify upsell opportunities.

You will maintain CRM records and collaborate with stakeholders to accelerate pipeline movement. The role targets professionals with 2–4 years in sales or sales operations, strong communication skills, and a customer-centric approach

Qualifications

• 2–4 yrs of experience in sales, inside sales, or sales operations.
• Experience in EdTech or higher education is a plus.
• Strong communication, interpersonal and listening skills.
• Ability to manage high volumes of inquiries and follow-ups.

Responsibilities

• Engage historical enquiries to identify and convert potential prospects.
• Conduct structured outbound calling, counselling, and lead nurturing to drive applications.
• Identify upsell opportunities among previously enrolled students for relevant programs.
• Maintain accurate records of interactions, lead status, and conversions in CRM.

Skills

Sales Operations

Lead Qualification

Lead Nurturing

Outbound Calling

Customer Engagement

CRM Management

Pipeline Management

Communication Skills

Counselling

Relationship Building

Education

Graduate

Tools

CRM Systems

Job description

Job Description:

Management Level: 11 – Sales Ops AnalystLocation: Hyderabad, Bangalore or NoidaMust Have Skills: Sales Operations, Lead Qualification, Lead Nurturing, Outbound Calling, Customer Engagement, Sales Conversion, Follow-up Management, Student Counselling, Pipeline Management, CRM Management, Relationship Management, Communication SkillsGood to Have Skills: EdTech / Higher Education / Professional Learning, Demand Generation Lead Management, Inside Sales, Upselling and Cross-selling, Re-engagement Campaigns, Sales Funnel Optimization, Customer Lifecycle Management, Data-driven Sales Performance, Digital Learning ProgramsExperience: 2-4 yrs of Relevant experience in sales, inside sales, sales operations, lead qualification, customer engagement, or counselling is preferred.Educational Qualification: GraduateJob OverviewWe are seeking Sales Operations professionals to drive the conversion of existing prospect enquiries generated through various demand generation activities. This role will focus on engaging with historical leads and prospects who have previously interacted with our programs but did not complete their applications or make a final decision following selection.The role will also focus on re-engaging former students who may be exploring new learning opportunities or relevant programs at different stages of their professional and educational journeys.Key ResponsibilitiesEngage with historical enquiries generated through various demand generation activities to identify and convert potential prospects.Conduct structured outbound calling, counselling, follow-ups, and lead nurturing to understand prospect needs and drive application completion.Identify and pursue upselling and cross-selling opportunities among previously enrolled students by recommending relevant programs aligned with their current career and learning goals.Understand prospect requirements, address queries, overcome objections, and provide relevant program information to support informed decision-making.Maintain accurate records of prospect interactions, lead status, follow-up activities, and conversion outcomes in the CRM or designated systems.Collaborate with the Sales Qualification team and relevant stakeholders to prioritize leads, improve engagement strategies, and accelerate application pipeline movement.Required Experience, Skills and Qualifications2-4 yrs of Experience or aptitude in sales, inside sales, lead qualification, customer engagement, counselling, or sales operations, preferably in EdTech, higher education, or professional learning.Strong communication, interpersonal, and active listening skills, with the ability to understand prospect needs, address concerns, handle objections, and guide application decisions.Experience or understanding of lead nurturing, historical enquiry re-engagement, structured follow-ups, demand generation leads, and sales pipeline management.Customer-centric approach with strong relationship-building, organizational, and follow-up skills to manage high volumes of enquiries and maintain consistent prospect engagement.Basic understanding of CRM systems, lead management, sales funnel tracking, and the ability to use lead data and performance metrics to prioritize prospects and improve conversions.Results-oriented mindset with strong ownership & accountability.

About Us

About UsBacked by a $1 billion investment over three years, Accenture launched its LearnVantage business in March 2024, providing comprehensive learning and training services to help organizations reskill and upskill their people and achieve greater business results in the AI economy. Powered by an AI-native platform, Accenture LearnVantage offers learning strategy and design, personalized learning experiences, learning managed services and certifications, all supported by a robust partner network and access to more than 2,000 mentors around the world. For more information, please visit www.accenture.com/learnvantage

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.