Sales Operations Specialist

Thomson Reuters India Pvt Ltd; Hyderabad; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Mental Health Days (policy)

Headspace app access

Tuition reimbursement

Retirement savings plan

Employee incentive programs

Job summary

Thomson Reuters India Pvt Ltd in Hyderabad is seeking a Sales Operations Specialist to partner with Sales, translating policies, pricing and performance insights into actions that boost revenue. You will support sales consultants, managers and leadership with data, processes and automation ideas.

The role emphasizes end-to-end Sales Operations, exposure to O2C/L2C processes, and leveraging AI tools to streamline reporting, case triage, and analytics. Hybrid work is offered.

Qualifications

• 4+ years in end-to-end Sales Operations, O2C or L2C background.
• Strong Excel skills (intermediate to advanced).
• Hands-on with Salesforce and SAP.
• Interest in AI automation and process improvements.

Responsibilities

• Serve as primary resource for sales consultants and managers on policies, commissions and incentives.
• Develop data content and recommendations for exception handling.
• Conduct monthly and ad-hoc operation reporting and analysis.
• Communicate pricing and product information to customers when needed.
• Monitor data to illustrate sales trends and support strategy.
• Coordinate order processing, fulfillment and month-end requests.
• Identify opportunities to apply AI and automation in Sales Ops workflows.
• Build and maintain AI-assisted tools to reduce manual turnaround time.

Skills

Sales Ops

Excel

Salesforce

SAP

AI automation

Tools

Claude

Copilot

Job description

Sales Operations Specialist Join Thomson Reuters' high-performing Sales organization as a Sales Operations Specialist, where you'll be the go-to partner enabling Sales to execute faster, smarter, and with greater confidence. This role is ideal for someone who thrives at the intersection of data, process, and stakeholder support—turning complex policies, pricing, and performance insights into clear actions that drive revenue outcomes.

About the Role:

• Serves as a primary resource for sales consultants, account managers and sales management to understand content/product offerings, business policies, commissions, promotions, incentives and procedures for all pre-sale issues.
• Develops data /content and recommendations for all exceptions to presentation to the exception committee
• Conducts monthly and ad-hoc operation reporting and analysis.
• Consults with Sales managers to resolve problems and interprets information/policies and procedures.
• When necessary and appropriate, communicates pricing and product information to customers directly.
• Monitors data and provides analysis to illustrate sales trends, identify weaknesses in current sales execution and support future sales strategy.
• Manages the coordination and investigation of order processing activities, fulfillment, compensation and other requests during and at end of month.
• May provide logistical support for national and regional sales meetings and other events as needed
• Consults with management on the effect of policies and procedures on business goals and assists in developing and implementing policy and procedure.
• Identifies opportunities to apply Agentic AI and automation to Sales Ops workflows—such as case triage, exception handling, and reporting—and partners with technical teams to design and pilot these solutions.
• Builds and maintains AI-assisted tools (e.g., self-service data lookups, automated report generation) that reduce manual turnaround time for sales support requests.
• Evaluates emerging AI capabilities against team processes and recommends where agentic workflows can replace or augment manual steps, tracking adoption as a performance metric.

Work Mode: 3 days from office. Shift Timing: 12pm IST to 9pm IST/2pm IST to 11pm IST

About You:

You’re a fit for the role of Sales Operations Specialist, if your background includes:

Experience Required:

• 4+ Years of relevant experience into end to end Sales Operations with a background in Order to Cash process or Lead to Cash process
• Strong proficiency in Excel (intermediate to advanced level).
• Hands-on experience working with Salesforce and SAP.
• Ability to analyze sales data and deliver meaningful insights, reports, and dashboards for the team and leadership.
• Preference for candidates who are AI enthusiasts, with a keen interest in suggesting automation ideas and driving process improvements using AI.
• Experience in Accounts Assignments will be highly advantageous.
• Hands-on exposure to Agentic AI or LLM-based tooling (e.g., Claude, Copilot) for building automation—prior experience designing prompts, workflows, or lightweight tools that automate reporting, data lookups, or case handling is a strong plus.
• Ability to translate a manual, repetitive Sales Ops process into an automation or agentic-AI solution requirement, working with technical/IT partners to scope and implement it.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real‑World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

More information on requesting an accommodation here.

More information about Thomson Reuters can be found on thomsonreuters.com.

Experience Level Mid Level