Sales Manager

Westin Hotels & Resorts; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Westin Hotels & Resorts in Kolkata seeks a dynamic Sales Manager to drive bookings and revenue. You will lead day-to-day sales activities, build long-term relationships with clients, and coordinate with events and management to deliver superior service.

The ideal candidate has proven ability to generate opportunities, close deals, and mentor junior staff in a fast-paced hospitality environment. Join a global wellness hotel brand and contribute to growth while delivering exceptional guest

Qualifications

• Must have 2-year degree... with 3 years in sales/marketing
• Must have 4-year degree... with 1 year in sales/marketing

Responsibilities

• Builds and strengthens relationships with customers to enable future bookings.
• Works with off-property sales channels to coordinate efforts.
• Executes and supports proposal generation, contracts, and customer correspondence.
• Identifies opportunities to achieve revenue goals.
• Provides accurate turnover to Event Management.

Skills

Sales skills

Relationship building

Customer service

Negotiation

Market knowledge

Education

2-year degree in business/marketing or related, with 3 years sales/marketing experience

4-year degree in business/marketing or related, with 1 year sales/marketing experience

Job description

Additional Information

Job Number

26107320

Job Category

Sales & Marketing

Location

Plot No. CBD/2, Kolkata, West Bengal, India, 700156 VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Job Summary

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education And Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.