Front Office Associate

Westin Hotels & Resorts; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Westin Hotels & Resorts in Mumbai is seeking a Front Desk Associate to welcome guests, confirm reservations, assign rooms, issue keys, and process payments such as room charges, cash, checks, debit or credit.

You will coordinate with Housekeeping to ensure room readiness, provide directions and local information, run daily arrivals/departures reports, balance cash at shift end, and uphold safety, confidentiality and brand standards in a non-management, full-time role based in Goregaon East.

Qualifications

• High school diploma or GED required.
• No related work experience needed.
• Non-management role with full-time schedule.

Responsibilities

• Greet guests, confirm reservations, assign rooms, issue keys and process payments (room charges, cash, checks, debit or credit).
• Process check-ins/check-outs and handle late or disputed charges with accuracy.
• Coordinate with Housekeeping to ensure room readiness and communicate parking procedures as needed.
• Answer calls, provide local information, run daily arrivals/departures reports, and balance cash at shift end.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Job description

Additional Information

Job Number 26106795

Job Category Rooms & Guest Services Operations

Location Goregaon East, Mumbai, Maharashtra, India, 400063 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.