Sales Executive

Paytm; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Paytm is seeking a results-driven Sr. Manager/DGM - Sales to lead the Customer Success Sales (CS Sales) for Paytm Money.

You will drive activation and conversion across onboarding journeys, manage the sales operations team, and implement structured calling processes to enhance customer experience. You will collaborate with product, operations, risk, and business teams to remove bottlenecks, monitor KPIs, and deliver actionable insights for leadership, while maintaining a strong customer-centric

Qualifications

• Minimum 5 years of Sales experience.
• Stock Broking Industry experience preferred.
• CRM tools and Excel familiarity preferred.

Responsibilities

• Drive conversion and activation across customer onboarding and engagement funnels for various products.
• Identify and resolve customer journey bottlenecks to improve activation and conversion metrics.
• Manage and mentor the calling team to improve lead conversion and customer activation metrics.
• Monitor daily performance metrics and share MIS reports; ensure QA standards and training.
• Design and optimize calling processes, customer communication flows, and conversion pitches.
• Collaborate with product, operations, risk and business teams to resolve bottlenecks.
• Analyze customer objections and rejection patterns to improve conversion strategies.
• Ensure high levels of customer engagement, responsiveness, and service quality.
• Track team productivity, conversion funnels, and operational KPIs to drive continuous improvement.
• Support leadership with business updates and operational insights.

Skills

Strong communication skills

Customer-centric mindset

Problem-solving

High ownership mindset

Execution skills

Education

Any Graduate

Tools

CRM tools

Excel

Job description

Title

Sr. Manager/DGM - Sales Manager

About Us

Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants.

About the Role

We are looking for a result-oriented and customer-focused professional to lead the Customer Success Sales (CS Sales) function for Paytm Money. The role involves driving customer activation and conversion across onboarding and engagement journeys, managing sales operations teams, and improving customer experience through structured calling and process excellence.

Responsibilities

• Drive conversion and activation across customer onboarding and engagement funnels for various products.
• Identify and resolve customer journey bottlenecks to improve activation and conversion metrics.
• Manage and mentor the calling team to improve lead conversion and customer activation metrics.
• Monitor daily performance metrics and share updated MIS reports with stakeholders. Conduct training sessions and ensure quality assurance (QA) standards for the team. Design and optimize calling processes, customer communication flows, and conversion pitches.
• Collaborate with product, operations, risk, and business teams to resolve customer journey bottlenecks.
• Analyze customer objections and rejection patterns to improve conversion strategies.
• Ensure high levels of customer engagement, responsiveness, and service quality during interactions.
• Track team productivity, conversion funnels, and operational KPIs to drive continuous improvement.
• Support leadership with business updates, operational insights, and process improvement recommendations.

Expectations/Requirements

• Minimum 5 years of Sales experience, with Stock Broking Industry experience.
• Strong communication and convincing skills
• Customer-centric approach with problem-solving mindset.
• Ability to handle high-volume lead follow-ups efficiently
• Basic understanding of financial products, customer onboarding, and digital engagement processes is preferred.
• Good coordination and stakeholder management abilities
• Familiarity with CRM tools and Excel is preferred.
• Prior experience in sales, telesales, fintech, or broking domain is an advantage
• High ownership mindset with strong execution capabilities.

Education

Any Graduate

Why join us

We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaning work for yourself and customers/clients We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always beWith over 500 million+ registered users, 35 million+ merchants, and a wealth of data in our ecosystem, we are uniquely positioned to democratize credit and shape India's largest digital lending and payments story.

Compensation

We offer competitive compensation reflecting your contribution.