Sales Executive

The Indian Hotels Company Limited; Kerala; On-site; INR 450,000 - 650,000; Full time

Job summary

Indian Hotels Company Limited (IHCL)– Kerala-based property team seeks a Sales professional responsible for maximizing revenue by building and maintaining key client relationships, negotiating deals, and delivering exceptional service. You will lead prospecting, proposals, and cross-department collaboration to drive bookings and guest satisfaction.

The role requires 2–3 years in sales within hospitality, a degree in Hospitality Management, and strong English communication.

Qualifications

• Minimum of 2–3 years of experience in Sales within the hospitality industry.
• Excellent communication and negotiation skills in English.
• Strong customer service orientation and relationship-building abilities.

Responsibilities

• Revenue growth: achieve targets monthly, quarterly, and annually for the hotel.
• Client relationships: manage corporate accounts, travel agencies, and individual clients to drive repeat business.
• Sales and marketing: develop strategies, identify opportunities, and collaborate with marketing for campaigns and visits.
• Customer service: provide personalized attention and timely responses to client needs and requests.
• Market intelligence: monitor industry trends and competitor activity to inform sales plans.
• Collaboration: work with reservations, events, and operations to ensure seamless service delivery.
• Reporting: provide regular sales insights to management on successes and improvements.
• Debtors management: manage event credit as per policy and minimize debtor days.

Skills

Sales

Hospitality

English proficiency

Education

Degree in Hospitality Management

Job description

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5 Oct 2026

Business Unit: Taj Cochin International Airport, Kerala

Department: Commercial

Job requisition ID: 21971

Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

To maximize revenue and drive business growth for the hotel by identifying, developing, and maintaining relationships with key clients, negotiating and closing sales deals, and providing exceptional customer service to ensure high levels of customer satisfaction and loyalty.

Essential Job Tasks

Prospecting and Lead Generation, Sales Calls and Meetings, Sales Proposals and Presentations, Negotiations and Contracting, Account Management, Market Research and Intelligence, Collaboration with Other Departments, Sales Reporting and Analysis, Client Entertainment and Hospitality, Budgeting and Forecasting, Competitor Analysis, Sales Technology and Systems, Ad-hoc Projects.

Areas of Responsibility

1. Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotel's overall revenue growth and profitability.

2. Client Relationships: Build and maintain strong relationships with existing and potential clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals.

3. Sales and Marketing: Develop and implement effective sales strategies, identify new business opportunities, and collaborate with the marketing team to promote the hotel's products and services and market visits (sales calls).

4. Customer Service: Provide exceptional customer service, ensuring that all clients receive personalized attention, timely responses, and tailored solutions to meet their needs and exceed their expectations.

5. Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions, using this knowledge to inform sales strategies and stay ahead of the competition.

6. Collaboration: Work closely with other hotel departments, including reservations, events, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling.

7. Reporting: Provide regular sales reports and insights to the hotel management team, highlighting successes, challenges, and areas for improvement.

8. Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotel's defined standards.

9. Compliance: Ensure strict adherence to TPAM, aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability.

Attributes/ Essentials/ Other Information

Communication, Interpersonal skills, Creativity, Knowledge of catering industry trends, drive and determination to improve standards and profitability. strong customer service orientation.

Required Qualifications

A degree in Hospitality Management

Work Experience

Minimum of 2 - 3 years of experience in Sales department and hospitality industry

Languages Needed in Position

Proficiency in english.

Key Interfaces- External

Key Interfaces- Internal

Behavioural Competencies

Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.