Sales Auditor - Quality Analyst

Policybazaar.com; Khordha; On-site; INR 400,000 - 600,000; Full time

Job summary

Policybazaar.com India is seeking a skilled quality assurance professional to oversee sales call quality. You will conduct call monitoring and auditing, calibrate processes with QA, Training, and Operations teams, and evaluate calls against defined quality parameters.

The role emphasizes providing actionable feedback to sales executives, identifying gaps, and helping improve customer experience and sales performance through structured coaching and ongoing QA reporting.

Qualifications

• Experience in sales process quality assurance (QA) and QA methodologies.
• Hands-on experience in call monitoring and call auditing.
• Experience in conducting call calibration.
• Strong ability to provide call feedback.
• Understanding of sales processes and quality parameters.
• Strong communication and analytical skills.
• Ability to collaborate with Operations and Training teams.

Responsibilities

• Conduct call monitoring and audits for sales processes.
• Perform regular call calibrations with Quality, Training, and Operations teams.
• Evaluate calls against defined quality parameters and sales standards.
• Provide structured call feedback and coaching to sales executives.
• Identify quality gaps and recommend corrective actions.
• Track quality scores and maintain QA/MIS reports.
• Ensure adherence to process, sales, and compliance guidelines.
• Support continuous improvement in customer experience and sales performance.

Skills

Call monitoring

QA processes

Call auditing

Call calibration

Coaching

Sales quality

Communication

Analytical skills

Operations collaboration

Job description

Key Responsibilities

• Conduct call monitoring and call auditing for sales processes.
• Perform regular call calibrations with Quality, Training, and Operations teams.
• Evaluate calls based on defined quality parameters and sales standards.
• Provide structured call feedback and coaching to sales executives.
• Identify quality and process gaps and recommend corrective actions.
• Track quality scores and maintain QA/MIS reports.
• Ensure adherence to process, sales, and compliance guidelines.
• Support continuous improvement in customer experience and sales performance.

Mandatory Requirements

• Experience in Sales Process Quality / QA
• Hands-on experience in Call Monitoring & Call Auditing
• Experience in conducting Call Calibration
• Strong experience in providing Call Feedback
• Good understanding of sales processes and quality parameters
• Strong communication and analytical skills
• Ability to work closely with Operations and Training teams