Sales Auditor

Voy; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Voy India is seeking a QA-focused professional to audit and improve sales conversations across calls and chats. You will review interactions, identify gaps, and score quality against defined parameters, ensuring accurate CRM records and consistent customer experience.

Join a fast-paced, target-driven environment where you will partner with Sales Managers to translate insights into practical coaching and process enhancements.

Qualifications

• 2-4 years of experience in Sales Auditing or QA roles.
• Strong listening and analytical skills with attention to detail.
• Experience handling large volumes of calls and data.
• Knowledge of sales processes and customer journeys.

Responsibilities

• Listen, analyse and audit sales calls, chats and interactions.
• Identify gaps, deviations and opportunities to strengthen conversations.
• Create and maintain call-quality scorecards.
• Cross-check CRM updates and dispositions for accuracy.
• Spot recurring patterns and generate insights.
• Coach teams with practical, data-driven recommendations.
• Be the quality gatekeeper for Voy’s standards.
• Share audit reports with observations, trends and recommendations.

Skills

Sales Auditing

Quality Assurance

Sales Operations

Customer Experience

Data analysis

Tools

CRM systems

Excel/Sheets

Audit/reporting tools

Job description

Since 2019, Voy has transformed the health of more than 20 Lakh members globally across the Europe, Germany, Brazil, and we’re now in India to administer evidence-based, science-led medical care.

Voy India, previously EarlyFit, is India’s first full-stack metabolic health and weight loss platform. Built at the intersection of healthcare, science, and consumer technology, we have combined GLP-1, medical expertise, endocrinologist-led care, diagnostics, nutrition coaching, and ongoing behavioural support into one seamless experience.

What You’ll Do ?

• Listen, Analyse & Audit: Review sales calls, chats and customer interactions to evaluate quality, process adherence and sales effectiveness.
• Catch the Gaps: Identify missed opportunities, incorrect information, process deviations and areas where our sales conversations can be stronger.
• Score What Matters: Create and maintain call-quality audits and scorecards based on defined sales and customer experience parameters.
• Keep Data Honest: Cross-check sales claims, CRM updates, dispositions and outcomes to ensure what’s recorded matches what actually happened.
• Spot Patterns: Identify recurring issues across the sales team and turn them into meaningful insights.
• Coach Through Insights: Work closely with Sales Managers and the team to highlight improvement areas and recommend practical solutions.
• Be the Quality Gatekeeper: Ensure sales conversations meet Voy’s standards for accuracy, compliance, customer experience and process.
• Report & Recommend: Share regular audit reports with clear observations, trends and recommendations — not just spreadsheets full of numbers.

What We’re Looking For ?

• 2-4 years of experience in Sales Auditing, Quality Assurance, Sales Operations, Customer Experience or a similar role.
• Strong listening and analytical skills — you notice the “small things”.
• Comfortable working with large volumes of calls, conversations and data.
• Strong understanding of sales processes and customer journeys.
• Excellent communication and documentation skills.
• Comfortable using CRM systems, Excel/Google Sheets and audit/reporting tools.
• Ability to give direct, objective and constructive feedback.
• High attention to detail with a strong sense of ownership.
• Comfortable working in a fast-paced, target-driven environment.