Sales and Service Engineer

ESP Engineered; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

ESP Engineered is looking for a dynamic Sales and Service Engineer specializing in the railway industry. The role combines technical expertise with sales acumen, requiring a candidate with a strong background in railway systems and proven experience in technical sales.

The ideal applicant will develop sales strategies, provide technical support, and build lasting relationships with clients. The position involves working in Gurugram with 5 days work from office.

Qualifications

• Strong understanding of railway systems, automation technologies, and electrical components.
• Ability to interpret technical specifications and provide application-based solutions.
• Proven track record in achieving sales targets and growing business in a competitive market.
• Excellent negotiation, presentation, and deal-closing skills.

Responsibilities

• Identify and pursue new business opportunities within the railway sector.
• Provide pre- and post-sales technical assistance and troubleshooting.
• Build and maintain strong relationships with key clients.
• Conduct market and competitor analysis to identify trends.
• Monitor production and dispatch plans for timely deliveries.

Skills

Understanding of railway systems

Automation technologies

Electrical components

Sales and negotiation skills

Presentation skills

Education

Bachelor of Engineering degree (Electronics, Electrical, Automation, or related field)

Job description

• Position Title: Sales and Service Engineer - Railways
• Location: Gurgaon (5 days Work from Office)
• Education: Bachelor of Engineering degree (Electronics, Electrical, Automation, or related field).
• Industry: R&D and Manufacturing of state-of-the-art avionics-grade, defense-grade, and railway-grade equipment.

Samtel Avionics, a group company of the 50-year-old Samtel Group is an Indian high-technology company developing advanced mission‑critical systems for aerospace, defence and strategic sectors. With deep expertise in avionics, rugged electronics and indigenous design, the company plays a key role in strengthening India’s self‑reliance in critical technologies. Samtel operates across the entire value chain from design, development and engineering to manufacturing, testing, qualification, repair & maintenance, upgrades, and obsolescence management. Its core capabilities include avionics displays and mission computers, optronics, rugged displays and electronics for airborne, land and naval platforms, automated test equipment, and engineering services. Samtel’s systems support several Indian Armed Forces platforms through close collaborations with India’s defence ecosystem.

Building on decades of expertise in avionics and ruggedized electronics, the company is expanding into emerging domains including satellite technologies, defence ISR systems, unmanned aerial systems, loitering munitions, and advanced drone platforms, while also contributing to high‑technology solutions for rail and other strategic sectors. Through indigenous innovation and strategic partnerships, Samtel continues to support India’s vision of Aatmanirbhar Bharat and Make in India.

About the Role

We are seeking a dynamic and results‑driven Sales and Service Engineer to join our team, specializing in the railway industry. This role combines technical expertise with sales acumen, requiring a professional who can drive business growth while ensuring exceptional customer satisfaction. The ideal candidate will have a strong background in railway systems, industrial automation, or electrical engineering, along with proven experience in technical sales and service support.

If you are passionate about cutting‑edge railway technologies, enjoy solving complex technical challenges, and thrive in a customer‑facing role, this opportunity is for you.

Key Responsibilities

• Sales & Business Development
  • Identify and pursue new business opportunities within the railway sector to expand market presence.
  • Develop and execute sales strategies to achieve and exceed revenue targets.
  • Promote company products and services, including railway components, automation solutions, and maintenance services.
  • Prepare and present proposals, quotations, and sales contracts to potential clients.
• Technical Support & Customer Service
  • Provide pre‑ and post‑sales technical assistance, including product demonstrations, troubleshooting, and on‑site support.
  • Resolve customer technical issues efficiently, ensuring high satisfaction and retention.
  • Conduct product training sessions for clients and channel partners.
• Customer Relationship Management
  • Build and maintain strong relationships with key clients, stakeholders, and industry partners.
  • Understand customer needs and recommend tailored solutions to enhance business value.
  • Ensure timely follow‑ups and long‑term engagement with existing and potential customers.
• Market Development
  • Manage and strengthen relationships with existing channel partners while identifying and onboarding new partners in strategic regions.
  • Conduct market and competitor analysis to identify trends and opportunities.
  • Collaborate with marketing teams to develop brochures, application notes, and promotional materials.
• Reporting & Business Accountability
  • Track and report on sales performance, market trends, and customer feedback.
  • Provide regular updates to management on business growth, challenges, and strategic initiatives.
• Execution
  • Monitor status of production, inspections, dispatch plans and ensure timely deliveries to customers.
  • Coordinate with Samtel finance and customers for receivables and payment follow‑ups.

Required Skills & Qualifications

• Strong understanding of railway systems, automation technologies, and electrical components.
• Ability to interpret technical specifications and provide application‑based solutions.
• Proven track record in achieving sales targets and growing business in a competitive market.
• Excellent negotiation, presentation, and deal‑closing skills.

Soft Skills

• Exceptional communication (written & verbal) and interpersonal skills.
• Strong problem‑solving and analytical abilities.
• A customer‑centric mindset with a focus on delivering high‑quality service.
• Self‑motivated, proactive, and able to work independently as well as in a team.

Education & Experience

• Bachelor of Engineering degree (Electronics, Electrical, Automation, or related field).
• 2‑5 years of experience in technical sales, service, or business development within the railway, industrial automation, or electrical industry.

Key Behavioural Attributes

• Strong analytical and problem‑solving skills
• Ability to work seamlessly in cross‑functional teams
• Curiosity and eagerness to explore new technologies

Why apply

If you are looking for a role that combines technical ability and research thinking capacity within a cutting‑edge, growing Global tech business, then this could be the role for you. If you meet the requirements above, then we’d love to hear from you.