Sales and Customer Support Representative (B2C)

CrewBloom; India; Remote; INR 4,50,000 - 6,75,000; Full time

Job summary

A dynamic customer engagement firm is seeking Sales and Customer Support Representatives in India to manage high-volume communications via WhatsApp. You will provide customer service, resolve inquiries, and promote products while working in a rotational shift environment. Successful candidates will demonstrate strong communication skills and the ability to multitask effectively, ensuring excellent customer satisfaction. This role offers the flexibility to work from home and promises growth opportunities.

Benefits

Work from home flexibility

Innovative company culture

Career growth opportunities

Qualifications

• Proven experience in B2C customer support or sales.
• Strong written communication skills with a customer-first approach.
• Ability to multitask and stay organized under pressure.
• Flexible availability to work rotational shifts.

Responsibilities

• Manage and respond to approximately 20,000 WhatsApp messages.
• Provide accurate information and resolve customer inquiries.
• Engage customers professionally to promote products.
• Maintain customer satisfaction and track interactions.

Skills

B2C customer support experience

Strong written communication

Multitasking and organization

Proficiency in WhatsApp

Job description

We are seeking motivated and detail-oriented Sales and Customer Support Representatives to join our client’s for a high-volume customer engagement project. In this role, you will manage incoming and outgoing communications through WhatsApp, ensuring prompt, professional, and personalized responses to customers. You’ll play a key role in handling large message volumes, maintaining excellent customer service, and driving sales conversions.

The starting rate for this role is 6 USD per hour.

Schedule

6 days a week (Monday–Sunday). Rotational 8-hour shifts with overlapping coverage to ensure round-the-clock support.

Project Duration

• 5 weeks (with potential for extension based on performance and project needs)

Job Responsibilities

• Manage and respond to approximately 20,000 WhatsApp messages over a five-week period
• Provide accurate information, resolve customer inquiries, and assist with product-related questions
• Engage customers in a friendly, professional manner to promote products and drive sales
• Coordinate with the team to ensure 24/7 message coverage
• Maintain customer satisfaction by following up on inquiries and ensuring timely resolution
• Track and document customer interactions and feedback accurately

Qualifications

• Proven experience in B2C customer support or sales
• Strong written communication skills with a customer-first approach
• Ability to multitask and stay organized under pressure
• Proficiency in WhatsApp and other messaging or CRM tools
• Flexible availability to work rotational shifts, including weekends

Preferred Candidate

• Has prior experience in sales and customer support, or customer assistance at music festivals or large events
• Thrives in dynamic, fast-paced environments with high message or customer interaction volumes

Minimum Technical and Work Environment Requirements

• Internet Connection:
  • Primary internet connection with a minimum speed of 15 Mbps.
  • Backup internet connection with at least 10 Mbps.
  • Backup connection must be capable of supporting work during a power outage.
• Primary Device:
  • Desktop or laptop equipped with at least:
    • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
    • A minimum of 8 GB RAM.
• Backup Device:
  • Must meet or exceed the performance of an Intel Core i3 processor.
  • Must be functional during power interruptions.
• Peripherals and Workspace:
  • A functioning webcam.
  • A noise-canceling USB headset.
  • A quiet, dedicated home office space.
  • A smartphone for communication and verification purposes.

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.