Sales and Customer Service Specialist

KLIMAS Wkręt-met; Maharashtra; On-site; INR 350,000 - 550,000; Full time

Job summary

KLIMAS India Private Limited is seeking a Sales and Customer Care Specialist in Pune to act as a key link between customers, the Sales Team, and KLIMAS HQ in Poland.

The role combines customer care, sales support, and daily coordination, ideal for someone who enjoys customer interaction and international collaboration.

Qualifications

• Minimum 2 years of experience in Customer Service or Sales Support.
• Proficient in English; Marathi and/or Hindi proficiency preferred.
• Strong communication and relationship-building skills.
• Excellent organisational and time-management abilities.
• Experience with MS Office; knowledge of CRM/ERP systems is a plus.

Responsibilities

• Manage end-to-end order process for existing customers, from order receipt to delivery coordination.
• Maintain regular contact with customers by phone and email and ensure timely follow-up.
• Build and maintain strong, long-term relationships with the current customer portfolio.
• Provide day-to-day customer support and respond to commercial, order and service-related queries.
• Prepare quotations and coordinate commercial follow-up with existing customers.
• Identify customer needs and recommend appropriate products or solutions.
• Coordinate selected customer care and sales support activities with the Global Customer Care Manager.
• Ensure accurate and up-to-date customer, order and sales data in CRM/ERP systems.

Skills

Customer service

Communication

Relationship-building

Time management

MS Office

Tools

CRM

ERP

Job description

Sales and Customer Care Specialist

KLIMAS India Private Limited

Location: Pune, India

Employment Type: Full-time

Work Model: Office-based

Experience: Minimum 2 years

Languages: English + Marathi and/or Hindi

Reporting: Matrix reporting to the Local Manager in India and functionally to the Global Customer Care Manager at KLIMAS Headquarters in Poland

About Klimas

KLIMAS India Private Limited is part of the KLIMAS Wkręt-met Group – an international manufacturer of fastening and fixing systems for the construction industry.

As we continue to strengthen our presence in India, we are looking for a proactive and customer-focused professional to join our team in Pune and support both our customers and sales activities.

The Role

As a Sales and Customer Care Specialist, you will be an important link between our customers, Sales Team, local operations in India and KLIMAS Headquarters in Poland.

This role combines Customer Care, Sales Support and day-to-day coordination and is a great opportunity for someone who enjoys working with customers, takes ownership of tasks and wants to develop in an international business environment.

This is not a new business acquisition role.

Your Responsibilities

• Manage the end-to-end order process for existing customers, from order receipt through delivery coordination
• Maintain regular contact with customers by phone and e-mail and ensure timely follow-up
• Build and maintain strong, long-term relationships with the current customer portfolio
• Provide day-to-day customer support and respond to commercial, order and service-related queries
• Prepare quotations and coordinate commercial follow-up with existing customers
• Identify customer needs and recommend appropriate products or solutions
• Support upselling and cross-selling opportunities within existing accounts
• Support customer retention, satisfaction and service quality
• Coordinate complaints, returns and other customer issues with relevant internal departments
• Maintain accurate and up-to-date customer, order and sales data in CRM / ERP systems
• Cooperate closely with the Sales Team in managing existing customers and supporting ongoing commercial activities
• Work closely with Logistics, Warehouse, Finance, Operations and other internal teams to ensure smooth order fulfilment and customer service
• Coordinate selected customer care and sales support activities with the Global Customer Care Manager at KLIMAS Headquarters in Poland
• Prepare customer-related reports, sales support data and other required documentation
• Monitor open topics and ensure that customer requests are followed through to completion
• Support the achievement of customer service and sales targets related to the existing customer base
• Contribute to continuous improvement of customer care processes and day-to-day cooperation between India and Headquarters

What We Are Looking For

• Minimum 2 years of experience in Customer Service, Customer Care, Sales Support or Internal Sales
• Good command of English
• Good command of Marathi and/or Hindi
• Strong communication and relationship-building skills
• Customer-focused and proactive approach
• Ability to take ownership and follow up effectively
• Good organisational and time-management skills
• Ability to manage multiple priorities
• Accuracy and attention to detail
• Good working knowledge of MS Office
• Experience with CRM and/or ERP systems will be an advantage
• Ability to cooperate effectively with both local and international teams

What We Offer

• Full-time, office-based employment in Pune
• Opportunity to join a growing international organisation
• Exposure to both the Indian market and international business environment
• Direct cooperation with KLIMAS Headquarters in Poland
• Structured onboarding and professional support
• Product, process and system training
• Opportunity to develop in both Customer Care and Sales Support
• Real responsibility and visible impact on customer experience
• Professional growth opportunities within an expanding organisation

WHY JOIN KLIMAS?

This is more than a standard customer service role.

You will have the opportunity to understand the full customer journey, support sales activities, work across different departments and gain valuable international business exposure.

If you are proactive, enjoy working with people and want to grow together with an organisation that is expanding in India, we would be happy to hear from you.