Sales and Account Management Lead

1211 Amadeus Commercial Enterprise Private Limited; Karnataka; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amadeus is hiring a Sales & Account Management Lead (Airline Solutions) to own the commercial relationship with airline customers in India. The role combines strategic account planning, upselling and renewals, with collaboration across Pre‑Sales and Strategic Sales Executives to drive revenue growth.

You will manage opportunities from discovery to contract closure, maintain CRM data and partner with Customer Success to translate value into commercial outcomes.

Qualifications

• SaaS sales and business development experience in enterprise environments.
• Ability to build strategic account plans and proposals.
• Strong CRM usage for pipeline, forecasting and reporting.

Responsibilities

• Own commercial relationship with customers, win new business and grow accounts.
• Coordinate with Pre‑Sales and Strategic Sales Executives on opportunities.
• Maintain CRM records, pipeline updates and internal reporting.
• Engage with C‑level stakeholders and drive renewals and upsells.

Skills

SaaS sales

Business development

Account planning

CRM proficiency

Job description

Job Title

Sales & Account Management Lead (Airline Solutions) Sales and Account Management Lead

Location

Delhi/NCR

Employment Type

Full-time

Company Overview

Amadeus is a global travel technology leader that powers the travel industry worldwide. In India and the subcontinent – one of the world’s fastest-growing aviation markets – we leverage next-generation technology to tackle the biggest opportunities and challenges in travel. Positioned at the center of the travel ecosystem, we shape the future by offering innovative solutions that create a more connected and seamless experience. We power mobile apps, online travel sites, airline and hotel reservation systems, travel agency platforms, and more. Simply put, we connect people with moments that matter. [amadeus.com]

About the Team

With a comprehensive portfolio of airline technology solutions, Amadeus helps airlines in India and South Asia address challenges across their business. From retailing and distribution to fulfilment and analytics, our Airline Solutions team in the region enables carriers to adapt to evolving traveler needs and drive growth. Our solutions foster traveler-centric experiences, support intelligent, optimized offers, and streamline servicing—helping airlines maximize revenue and operate with greater agility. We bring deep regional insight: the travel market here is dynamic, marked by booming domestic and religious tourism, multi-city itineraries, and a surge in digital-first bookings and payments. We tailor our approach to these local trends and challenges, ensuring that our airline partners can innovate and thrive in the South Asian market. [gcc.econom…atimes.com]

What You’ll Be Doing

Describe the role in simple terms / Main responsibilities: The Sales & Account Executive (S&AE) owns the commercial relationship with customers, winning new business and growing existing accounts through upselling, cross-selling and renewals. The role combines sales execution, strategic account planningand senior customer relationship management, with accountability focused first on Annual Contract Value (ACV) and then on revenue. The S&AE coordinates commercial opportunities with Pre‑Sales and Strategic Sales Executives, partners with the Customer Success Manager (CSM) on customer outcomes, and maintains clear sales reporting and communication. The S&AE leads the commercial relationship and sales opportunities.

What does the day-to-day look like? What will the person be working on/projects? Identify and qualify new-customer, upsell and cross-sell opportunities; understand customer business priorities; and progress opportunities from discovery and proposal through negotiation and contract closure. Create and update Account Development Plans aligned with Customer Success Plans, organise account strategy meetings and opportunity reviews, and hold regular customer business reviews and executive discussions. Coordinate Pre‑Sales and Strategic Sales Executive involvement in opportunities, particularly complex sales, and manage commercial renewals. Work closely with the CSM to translate customer needs, adoption insights and value discussions into relevant commercial opportunities, while advocating for customers internally. Maintain CRM records, pipeline updates, sales forecasts and internal reporting, coordinating with the relevant teams on customer issues without taking over technical delivery or adoption ownership.

Skills / Technical Skills / Technologies / Tools

• Consultative SaaS sales, business development, opportunity qualification, strategic account planning, commercial proposal development and negotiation. Ability to build trusted C-level relationships, understand airline industry dynamics and customer priorities, and articulate a clear business case and customer value proposition. Sound financial and analytical judgement to assess commercial opportunities and support decision-making. Strong communication, presentation and cross-functional collaboration skills, including influencing without direct authority. Proficiency in CRM use for account and opportunity management, pipeline tracking, forecasting and reporting, together with sufficient product and solution understanding to engage customers and bring in specialist expertise when needed.

Ideal Candidate / Must-have

A commercially driven, customer-oriented professional with demonstrated SaaS sales and business development capability, an understanding of the airline industry, and the ability to build relationships with senior business decision-makers. Must be able to identify customer needs, develop credible commercial proposals, negotiate and progress opportunities to closure, and balance new-customer acquisition with growth and renewal of existing accounts. Brings sound financial and analytical understanding, disciplined account and pipeline management, and the ability to work effectively with CSMs, Pre‑Sales and Strategic Sales Executives. Combines ownership of commercial outcomes with a collaborative approach and a clear understanding of the boundaries between sales, customer success and delivery.

What we can offer you

• A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
• A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

About Us

We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!