RSOT Associate

Courtyard by Marriott; Mumbai; On-site; INR 201,000 - 335,000; Full time

Job summary

Courtyard by Marriott in Mumbai's Andheri East is hiring for a non-management Food & Beverage associate. You will serve courses and drinks, set tables, answer menu questions, coordinate with the kitchen, and ensure guest satisfaction throughout service.

You will also handle order recording and payments, and maintain cleanliness and safety standards. Preferred qualifications include a high school diploma or GED and at least one year of related experience; no supervisory duties are required.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.

Responsibilities

• Serve food courses and alcoholic beverages to guests.
• Set tables according to event type and service standards.
• Answer questions on menu selections and coordinate with kitchen on orders and availability.
• Record transactions in MICROS system and process payments.
• Maintain cleanliness of work areas and serve areas throughout shifts.
• Complete closing duties and restock items as needed.
• Greet guests, communicate professionally, and build positive working relationships.

Education

High school diploma or GED

Job description

Additional Information

• Job Number: 26127328
• Job Category: Food and Beverage & Culinary
• Location: CTS 215, Opposite Carnival Cinemas, Andheri Kurla Road, Andheri East, Mumbai Mahar 400059, India VIEW ON MAP
• Schedule: Full Time
• Located Remotely?: N
• Position Type: Non-Management

Position Summary

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.